German speaking Customer Support Consultant

Recruiter:

Initiate International

Job Ref:

1754938075

Date posted:

Tuesday, July 26, 2022

Location:

Cape Town, South Africa

JOB SUMMARY:
-

JOB DESCRIPTION:

An international super-fast growing tech company that are revolutionising hoteliers around the globe have an exciting job opportunity for an German speaking Customer Support Consultant to join their team in Cape Town, South Africa. This company offers some amazing perks including unlimited learning & growth potential, Employee Equity Scheme, regular trips to Europe for trainings & celebrational ceremonies (International Week), annual salary increases, Training & Development opportunities, and so much more… Work in this vibrant international fast growing company today!

Your key job responsibilities as the German speaking Customer Support Consultant in Cape Town, South Africa will include:

Training hoteliers in using the system to their best advantage on all possible touch points
Proactively calling hoteliers to convince them of the added value of our additional paid features
Fun & productive collaboration with their other teams, specifically your German team mates
Creating video & written content to teach our hoteliers in all possible topics so they can use the system in the most self-sufficient way

Requirements for this German speaking Customer Support Consultant job in Cape Town, South Africa:

Must speak German on a native level
Experience providing customer support in technical environment
Hotel (front-desk/reservations) / and or hospitality experience ( advantageous)
Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities
Patient and empathetic towards others, but naturally able to lead a conversation, deal with clients on different levels
Self-motivated & ability to deliver under pressure
A proactive team player
Organised and great eye for detail
Passionate about tech and software and not afraid to upsell

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