German speaking Support Agents

Your Role

• Work for a prestigious airline on various work Social media work streams
• Passenger assistance for airport travel-related queries in the customer relations department in German & English languages
• Work on renowned airline reservations systems & handle social media written correspondence on various platforms daily.
• Fully paid product and systems training provided
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels
• Demanding and time-sensitive call centre environment
• Experience our multi-cultural work environment with colleagues from all over the world

1. Training (Paid): 4-6 weeks (Remote/Virtual)
2. Assessments will take place during training with a pass mark of 85% required
3. Probation period: 4 months
4. Salary: R16 666.67 to R25 000.00 per month plus benefits.
5. Start date: ASAP

Requirements:

1. Native level fluency in the German language: Verbal & Written skills essential (Advanced/Fluency level)
2. Permanent residence permit, General Work visa and South African ID holders only
3. Flexibility to work required shifts (above). Weekends apply.
4. Excellent customer service skills are essential. Experience in call centre or travel & tourism industry preferred.
5. Excellent Computer literacy & technical skills.
6. Knowledge & experience with MS Office products & ability to work on Windows-based operating systems. Previous work experience in Social Media hub or digital environment is preferred.
7. Own internet line for Remote work
8. No criminal record. Will be required to complete biometrics at the company offices