Group Head: IT Operations, Infrastructure and Service Delivery

SUMMARY:
Are you an accomplished IT leader with a proven track record in infrastructure, operations, and service delivery? This is a rare executive opportunity to shape enterprise technology strategy, lead large-scale transformation initiatives, and drive operational excellence across a complex global environment.

POSITION INFO:
Company and Job Description: Join a leading organisation where technology plays a critical role in enabling growth, innovation, and operational excellence. As the Group Head of IT Operations, Infrastructure and Service Delivery, you will be responsible for defining and executing the overall technology operations strategy while ensuring the reliability, security, and performance of enterprise-wide IT services. In this strategic leadership role, you will partner with executive stakeholders to align technology investments with business priorities, drive infrastructure modernisation, and ensure the successful delivery of services across local and international operations. You will lead high-performing teams, champion continuous improvement, and play a pivotal role in building a resilient and future-ready technology environment. If you are passionate about enterprise-scale leadership, operational excellence, and digital transformation, this role offers the opportunity to make a significant impact at a strategic level. Key Responsibilities: Define and execute the overall IT Operations, Infrastructure, and Service Delivery strategy Lead infrastructure, operations, and service delivery functions across multiple regions Develop and implement IT service management frameworks, standards, and best practices Drive large-scale transformation, cloud adoption, automation, and modernisation initiatives Ensure excellent service desk performance and continuous service improvement Manage IT governance, security, compliance, risk, disaster recovery, and business continuity initiatives Measure and optimise the return on investment of technology infrastructure and services Build and lead high-performing teams while fostering a culture of innovation and operational excellence Partner with senior business stakeholders to align technology strategies with organisational objectives Job Experience and Skills Required: Education: BSc in Computer Science, Information Systems, or a related technology field Advantageous: Postgraduate qualification and\/or MBA Experience: Minimum 15 years' experience in IT At least 8 years' experience in a senior Head of IT Infrastructure and Operations role Proven experience leading enterprise-scale IT Operations, Infrastructure, and Service Delivery functions Experience managing global technology environments and cross-functional teams Technical Skills: IT Operations and Infrastructure Management IT Service Management (ITSM) and ITIL best practices Hybrid and multi-cloud environments (Azure, AWS) Disaster Recovery and Business Continuity Planning Enterprise Architecture alignment and governance Digital Transformation, Automation, and Cloud Migration initiatives Vendor, Contract, and Technology Partner Management IT Financial Management, Budgeting, and Cost Optimisation Additional Requirements: Strong strategic leadership and stakeholder management capabilities Excellent communication, influence, and decision-making skills Proven ability to drive change, innovation, and continuous improvement Strong governance, risk, and compliance awareness ITIL Certification is essential Apply now! For more exciting IT vacancies, please visit: I also specialise in recruiting in the following: Data Engineer Software Developer Data Analyst Infrastructure Architecture …and more! If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles \/ positions. For more information, contact: Karmishka Naidoo Specialist Recruitment Consultant Connect with me on LinkedIn!