Groups and Incentives Operations Consultant

SUMMARY:
An Award-Winning Travel Company is looking for a GROUPS AND INCENTIVES OPERATIONS CONSULTANT

POSITION INFO:
This renowned luxury travel company is built on passionate, purpose-driven individuals who go above and beyond to deliver exceptional guest experiences while championing sustainability. They’re looking for a highly organised, adaptable professional with sharp attention to detail and strong communication skills—someone who thrives under pressure and brings creativity, composure, and commercial insight to every journey they manage.

Candidate Requirements:

• Must have an in-depth knowledge of the tourism industry, destination management, and customer expectations
• Should have a strong understanding of terms, conditions, and markets where the company operates, along with excellent product knowledge
• Must have the ability to create strategies, make commercial decisions, and conduct financial analysis and management
• Should have excellent communication, organization, and time management skills, with adaptability in high-pressure situations
• Should be proficient in relevant software (Tourplan, MS Office)
• Must possess strong analytical and negotiation skills
• Should be service-oriented, detail-oriented, proactive, and capable of crisis management, conflict resolution, and teamwork

• Responsible for delivering and managing land tour programs and events across Southern and East Africa
• Coordinate with Operations Manager to ensure profitability
• Maintain accurate, up-to-date information on confirmed services and oversee client itineraries
• Ensure compliance with travel restrictions and maintain relationships with partners and suppliers
• Address client complaints promptly, ensuring proper escalation to management when necessary
• Be on call for emergencies, assist with special projects, and support operations and accounts teams