Guest Experience Manager

Recruiter:

HR Business Partners

Job Ref:

PTA000015/IP

Date posted:

Thursday, June 2, 2022

Location:

Middelburg, South Africa

Salary:

R40,000

JOB SUMMARY:
A top Car Dealership in Witbank is looking for a Client Liaison Officer / Guest Experience Manager
key Objectives:
Ensure overall process adherence to deliver and sustain FGE SOPs
To drive the guest first approach amongst sales and service staff at the dealership at the dealership
Monitor all the guest experience metrics and Guest feedback channel and work directly with DP/GM/SM/Service Manager

JOB DESCRIPTION:

To insure the lifetime relationship engagement activities are being carried out
Ensure personalized reception by availability and continuous training of guest facing staff like Concierge, Reception, Security and Housekeeping staff
Ensure adherence to all management meetings of all sales and services
In liaison with the Sales and Service Manager lead, facilitate and coordinate continuous dealership training program
Manage and lead the 5S program at the dealership (Sales & Service) by dividing the responsibility amongst the team
Monitor all Guest related concerns for both Sales and service

Report to Dealer Principal, Relationship with Sales Manager, Service Manager and HR Manager

Professional: Bachelor Degree in Marketing, Sociology, Human Science
Minimum of 5 years experience in Guest facing / Guest satisfaction position
Hospitality experience would be strong advantage, such as hotel, high value retail

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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