Guest Experience Manager - Luxury Game Lodge, Karoo

SUMMARY:
You'll be the heartbeat of our guest journey - curating, coordinating, and elevating every moment.

POSITION INFO:

Guest Experience Manager – Luxury Game Lodge, Karoo

Not for the Faint-Hearted

About Us
Set in one of the most spectacular natural settings in the country, we deliver an unforgettable safari experience that blends luxury, adventure, and world-class hospitality. We’re not here to do “average” — we’re here to wow guests from sunrise game drives to late-night stargazing dinners.

This role is not for the faint-hearted. If you thrive on energy, creativity, and making guests feel like the only people in the world, keep reading.

Position: Guest Experience Manager
We’re looking for a high-energy, detail-obsessed, guest-focused professional with a strong Food & Beverage background. You’ll be the heartbeat of our guest journey — curating, coordinating, and elevating every moment from check-in to farewell.

What You’ll Be Doing

• Oversee and enhance the entire guest experience across all touchpoints.
• Collaborate with F&B, housekeeping, activities, and front-of-house teams to ensure seamless service.
• Curate unique moments — think surprise sundowners, personalised dining, and special-occasion magic.
• Train and inspire your team to deliver exceptional, intuitive hospitality.
• Handle guest feedback with grace, speed, and a solutions-focused mindset.
• Maintain standards of excellence in both service and presentation across the property.

What Success Looks Like

• Guests leaving with unforgettable memories (and already planning their return).
• A motivated, well-trained team delivering consistently flawless service.
• Smooth coordination between departments with zero dropped balls.
• Exceptional F&B experiences that become the highlight of every stay.

What You Bring

• MUST have a solid Food & Beverage background — luxury lodge, boutique hotel, or fine dining experience preferred.
• A flair for creativity and personalisation in guest experiences.
• Confidence under pressure and a natural ability to think on your feet.
• Leadership skills that inspire trust, respect, and top performance.
• Excellent communication and problem-solving skills.
• A passion for creating “wow” moments.

Why Join Us?

• Competitive salary.
• Live and work in a spectacular, wildlife-rich environment.
• Freedom to innovate and bring your ideas to life.
• Be part of a small, dynamic team redefining the art of safari hospitality.

Please send us your CV

If you haven’t heard from us within two weeks, consider your application unsuccessful.