Guest Experience and Events Manager - Edgemead, Cape Town (Western Cape, SA)

SUMMARY:
Guest Experience and Events Manager - Edgemead, Cape Town (Western Cape, SA) We are currently rec

POSITION INFO:

Guest Experience and Events Manager - Edgemead, Cape Town (Western Cape, SA)

We are currently recruiting for a well-established and vibrant Christian Church who is currently expanding and in search of a Guest Experience and Events Manager who shares in their values and is passionate about enhancing their guest experience and strengthening their events management functions.

Join a team that believes in celebrating wins, growing together, and making every person feel like they belong from their very first visit.

One would describe you as guest centric, hospitality minded, result-orientated and vision driven strategic leader who has the ability to remain calm under pressure whilst operating in a multifaceted, fast-paced, innovative and collaborative environment.

You are a highly creative, out-of-the box thinker who is solutions and process driven, deadline orientated as well as a meticulous planner and organiser.

Their team culture values presence over productivity, fun, authentic relationships, teamwork, spiritual health, and taking hope to the world. They believe ministry should be life-giving-both to the people they serve and the teams they lead and they are seeking someone these values and is passionate about enhancing their guest experience and strengthening their events management portfolio.

This role will report into the Executive Pastor.

MAIN PURPOSE OF THE ROLE

The Guest Experience & Events Manager leads the people, systems, and teams that make the Church feel like home. From their very first visit to leading people toward a sense of belonging, involvement and growth.

This role oversees Guest Services, Hospitality, and Church Events, ensuring everyone feels seen, welcomed, and supported as they grow spiritually.

KEY RESPONSIBILITIES

Guest Experience Leadership (60%)

Strategy & Leadership

• Work with the Directional Team to align Guest Services & Hospitality strategies with the church's vision and culture.
• Recruit and place team members, while raising, equipping, and releasing new leaders.
• Lead and develop the Guest Services Leadership Team, ensuring they effectively guide teams such as Hosts, Operations, and Food & Beverage.
• Support training that builds a consistent culture of hospitality.

Weekend Services & Guest Experience

• Ensure guests and regular attendees have a warm, memorable experience.
• Collaborate with the Services Team to plan Guest Services roles, share service briefs, and support smooth execution each weekend.
• Be present at all weekend services, providing hands-on coaching across all functional areas.
• Maintain clean, well-kept foyers and guest spaces at all times.

Operations & Administration

• Document Guest Services and Hospitality processes to support smooth operations.
• Oversee hospitality needs for leadership training and church events.
• Manage apparel, name tags, and food & beverage orders.
• Prepare and monitor the Guest Services & Hospitality budget.
• Coordinate guest speaker logistics, including travel, accommodation, AV, communication, and on-site hosting.
• Regularly report on team performance, volunteer needs, and improvement areas.

Event Leadership (30%)

• Plan and lead key church-wide events (e.g. Vision Night, Team Nights, Leadership Events, Welcome Home Dinners, Serve Team Celebrations), developing themes and concepts with relevant teams.
• Support ministry events, weddings, funerals, and occasional memorials as approved by the Directional Leadership Team.
• Develop event timelines and schedules, ensuring all logistics are in place.
• Create and manage event budgets, tracking expenses and aligning with church financial processes.
• Coordinate with vendors, suppliers, and serve teams, building strong working relationships.
• Oversee event setup, execution, and breakdown, addressing any issues that arise in real-time.
• Ensure appropriate catering, menus, and hospitality support are arranged for each event.
• After each event, gather feedback, review data, and identify areas for improvement.

Guest First, Next Steps & General (10%)

• Lead hospitality and connection strategies to help guests become part of the Church family.

This includes Sunday guest follow-up and recurring events like Welcome Home Dinner that connect attendees with leaders and pastors.

• Measure and report on how many guests take first and next steps, especially after Welcome Home Dinner.

• Complete other duties as assigned by the leadership team
  

QUALIFICATION, SKILLS, EXPERIENCE AND CHARACTERISTICS REQUIRED

• Tertiary qualification in Project Management, Hospitality or Tourism Management, Marketing & Communications or Business Administration or a related field

• Minimum 5 years relatable experience gained within business operations or customer support or customer services management or guest relations management or events managem