Guest Liaison

SUMMARY:
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POSITION INFO:

GUEST LIAISON

Stellenbosch
Salary: R20 000

A luxury hospitality environment is seeking a detail-driven and service-focused Guest Liaison to ensure a seamless and personalised guest experience from pre-arrival through to departure.

This role is highly administrative and centres around pre-planning, coordinating bespoke itineraries, and ensuring all guest expectations are anticipated and exceeded.

Key Responsibilities

• Respond to all incoming emails and reservation enquiries within a 2-hour turnaround time
• Assist guests with restaurant reservations, tours, and transfers
• Maintain full knowledge of hotel rates, including rack, contracted, and promotional offers
• Review all upcoming bookings for accuracy prior to guest arrival
• Ensure guest history profiles are accurately maintained and utilised
• Handle all Special Attention Guests with precision and care
• Coordinate daily arrival communications to all departments by 10h00
• Prepare and manage booking notes on a rolling two-week cycle
• Assist with reservations and administrative duties as required

Minimum Requirements

• Grade 12 (Matric)
• Qualification in Hospitality, Travel, or Tourism (preferred)
• 2–3 years’ experience in concierge and/or reservations
• Experience working with PMS systems
• Strong computer literacy (MS Outlook, Word, Excel)
• Excellent command of English; additional languages advantageous
• Must have reliable transport
• Comfortable engaging with high-end and discerning clientele

Key Attributes

• Highly organised with strong attention to detail
• Professional and well-presented
• Strong communication and interpersonal skills
• Ability to work under pressure in a fast-paced environment
• Proactive, solutions-driven, and service-oriented