Guest Relations Consultant

SUMMARY:
5* Game Lodge in Kruger National Park is looking for a Guest Relations Consultant.
 
Guest Relations Consultant’s main task is to ensure that the needs and requests of the guests are met, and that each guest has a memorable stay.
 
Duties will include guest handling as well as performing administration tasks. You are required to obtain reservation information and offer valuable information to guests regarding accommodation, services and activities. You will act as the communications hub distributing information without delay to the relevant people and departments.

POSITION INFO:
Duties:

Perform reception functions related to all guest touch points, including guest interaction, hosting duties and administrative tasks.
Obtain all required reservation information prior to arrival, following up on arrival details on the day.
Meet and greet guests, perform the guest arrival experience including all amenities, welcome and check-in.
Perform the guest departure experience, including payment of the account and obtaining keys where applicable, check out, lunch packs and farewell.
Offer guests information regarding all services, accommodation, and facilities.
Ensure ultimate guest relations in the Hotel ensuring that the personal attention level is maintained.
Be present for the hosting of meals when required.
Conduct periodic room checks and checks of the guest areas ensuring that housekeeping standards are maintained.
Effectively communicate reservation information and guest preferences / dietary requirements to all departments prior to arrival and throughout the stay.
Communicate effectively within the company and property as well as with third parties
Follow approved company and property sustainability practices
Demonstrate flexibility and adaptability towards changing working hours and shifts

Requirements:

Grade 12
Qualification in Travel and Tourism
A minimum of 1 year’ experience in a similar position
Sound knowledge of MS Office suite and PAN Strat
Knowledge and experience of overall hospitality operations.
Confident team player with positive attitude, enthusiasm, and emotional control
Presentable and well spoken.
South African or Valid Work Permit