Guest Relations Manager

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

THE CAPITAL 15 ON ORANGE is centrally located in Cape Town, with all the essential luxuries you will need for a vibey stay. Tuck in and unwind at the on-site restaurant and bar, take a dip in the pool or laze around the large deck and enjoy the great views. Choose to stay in a spacious studio, 1- or 2-bedroom apartment with oversized bathtubs and luxe rain showers. This iconic hotel is a dream for any business or leisure traveller spending time in the Mother City.

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined action.

Description:

The Guest Relations Manager is responsible for the supervision and control of all guest services and administration of all Guest Service Related tasks, including maximising and growing production and utilisation in terms of accommodation revenues, conference revenues and Food and Beverage revenue to achieve forecasts. Since this position forms part of the Rooms Division Department, general Front Office duties is part of the job.

Requirements

• 3 – 5 Years Guest Relations Management experience
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Experience with PMS systems (Protel advantageous)
• Customer service driven with outstanding communication and active listening skills
• Friendly, courteous and service-orientated
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills
• Marketing skills, especially Social Media beneficial

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the Cape Town Area.