Guest Relations Officer

Recruiter:

Miranda Forrester Spa & Beauty Placements

Job Ref:

1598346959

Date posted:

Saturday, August 30, 2025

Location:

Camps Bay, South Africa

SUMMARY:
-

POSITION INFO:

GUEST RELATIONS OFFICER (Spa)

CAMPS BAY - Atlantic Seaboard (Western-Cape) - South Africa

STARTING DATE: A.S.A.P / 01 October 2025

REPORTS to: Manager on Duty / Spa Manager

EMPLOYMENT: Full Time

TRADING HOURS & SHIFTS:

Tuesday - Saturday
09:00am - 18:00pm
Closed on Sundays & Mondays (may re-open for peak season)

SALARY & COMPANY BENEFITS:

R11,000 per month (Based on experience relevant)

MINIMUM REQUIREMENTS:

South African citizen
Reliable transport to Camps Bay (there is public transport access)
Computer confident - making bookings, responding to emails and doing general admin
Professional telephone etiquette - clear, confident, speaking
Excellent guest communication and command of English - our guests are mostly international tourists
Beautifully groomed and highly presentable

BONUS:

Certified / Diploma in Beauty Specialist / Health & Skin Care / Beauty Therapy / Somatology / Cosmetology
SAAHSP / ITEC / CIDESCO accredited qualification

EXPERIENCE:

Reception experience in Spa / Salon or Cruise Ship
Spa Therapist employment experience within luxury hotel or Ship Spa
Knowledge & understanding of Spa industry & the lingo (describe treatments accordingly)
Exceptional guest/patient relations
Computer literate & skilled in booking software including ESP, Social Media & MS Office

KPI:

Conduct Spa tours & Spa Concierge
Digital communication with guests
Guest preparation for services
Attend to queries
Operate incoming calls, e-mails or walk-ins
Guest check-in & check-out

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