SUMMARY:
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POSITION INFO:
GUEST RELATIONS OFFICER (Spa)
CAMPS BAY - Atlantic Seaboard (Western-Cape) - South Africa
STARTING DATE: A.S.A.P / 01 October 2025
REPORTS to: Manager on Duty / Spa Manager
EMPLOYMENT: Full Time
TRADING HOURS & SHIFTS:
- Tuesday - Saturday
- 09:00am - 18:00pm
- Closed on Sundays & Mondays (may re-open for peak season)
SALARY & COMPANY BENEFITS:
- R11,000 per month (Based on experience relevant)
MINIMUM REQUIREMENTS:
- South African citizen
- Reliable transport to Camps Bay (there is public transport access)
- Computer confident - making bookings, responding to emails and doing general admin
- Professional telephone etiquette - clear, confident, speaking
- Excellent guest communication and command of English - our guests are mostly international tourists
- Beautifully groomed and highly presentable
BONUS:
- Certified / Diploma in Beauty Specialist / Health & Skin Care / Beauty Therapy / Somatology / Cosmetology
- SAAHSP / ITEC / CIDESCO accredited qualification
EXPERIENCE:
- Reception experience in Spa / Salon or Cruise Ship
- Spa Therapist employment experience within luxury hotel or Ship Spa
- Knowledge & understanding of Spa industry & the lingo (describe treatments accordingly)
- Exceptional guest/patient relations
- Computer literate & skilled in booking software including ESP, Social Media & MS Office
KPI:
- Conduct Spa tours & Spa Concierge
- Digital communication with guests
- Guest preparation for services
- Attend to queries
- Operate incoming calls, e-mails or walk-ins
- Guest check-in & check-out
