Guest Relations Officer

Recruiter:

Miranda Forrester Spa & Beauty Placements

Job Ref:

1598346959

Date posted:

Saturday, August 30, 2025

Location:

Camps Bay, South Africa

SUMMARY:
-

POSITION INFO:

GUEST RELATIONS OFFICER (Spa)

CAMPS BAY - Atlantic Seaboard (Western-Cape) - South Africa

STARTING DATE: A.S.A.P / 01 October 2025

REPORTS to: Manager on Duty / Spa Manager

EMPLOYMENT: Full Time

TRADING HOURS & SHIFTS:

Tuesday - Saturday
09:00am - 18:00pm
Closed on Sundays & Mondays (may re-open for peak season)

SALARY & COMPANY BENEFITS:

R11,000 per month (Based on experience relevant)

MINIMUM REQUIREMENTS:

South African citizen
Reliable transport to Camps Bay (there is public transport access)
Computer confident - making bookings, responding to emails and doing general admin
Professional telephone etiquette - clear, confident, speaking
Excellent guest communication and command of English - our guests are mostly international tourists
Beautifully groomed and highly presentable

BONUS:

Certified / Diploma in Beauty Specialist / Health & Skin Care / Beauty Therapy / Somatology / Cosmetology
SAAHSP / ITEC / CIDESCO accredited qualification

EXPERIENCE:

Reception experience in Spa / Salon or Cruise Ship
Spa Therapist employment experience within luxury hotel or Ship Spa
Knowledge & understanding of Spa industry & the lingo (describe treatments accordingly)
Exceptional guest/patient relations
Computer literate & skilled in booking software including ESP, Social Media & MS Office

KPI:

Conduct Spa tours & Spa Concierge
Digital communication with guests
Guest preparation for services
Attend to queries
Operate incoming calls, e-mails or walk-ins
Guest check-in & check-out

Similar jobs you might be interested in:

Guest Relations Officer
Location: Camps Bay
Salary:
6 days ago

Training Consultant
Location: Strand
Salary: R18k - 23k per month
Training Consultant with a bit off accounting background ideal
35 days ago

Area Manager
Location: Cape Town
Salary:
35 days ago

Training Consultant
Location: Strand
Salary: R18k - 23k per month
Training Consultant with a bit off accounting background ideal
57 days ago

Training Consultant
Location: Strand
Salary: R18k - 23k per month
Training Consultant with a bit off accounting background ideal
70 days ago

Social Media and Content Marketer
Location: Cape Town
Salary: R 35 000 CTC pm
A fast-growing RegTech firm is seeking a Social media and Content Marketer to join their team. Their mission is to safeguard organizations against financial crime and simplify compliance processes, enabling them to channel energy into scaling and innovating.Location: Newlands | Hybrid after probation
1 day ago

Social Media Specialist
Location: Cape Town
Salary: 40000 Monthly
Well established company in Cape-Town seeks a Social media Specialist with B2B experience to join their dynamic team (hybrid role)
11 days ago

Social Media Manager
Location: Century City
Salary: Monthly
A reputable beauty and lifestyle brand working in the Spa, Wellness and Hospitality sector is looking for a Social media Manager based in Cape Town. The Social media Manager will collaborate with the lead graphic designer and marketing team to drive the brand's visual identity and strategy while overseeing creative output of the company. This role drives innovation across marketing, product d...
14 days ago

OUTDOOR MEDIA SPECIALIST
Location: Plattekloof
Salary: R15k - 20k per month + Commission
We're looking for a dynamic Outdoor media Specialist
14 days ago

Junior Paid Media Specialist
Location: Cape Town
Salary:
Join a forward-thinking team revolutionizing performance marketing. We’re seeking a Paid media Specialist obsessed with data, algorithmic precision, and turning analytics into explosive growth. If you live for ROAS, CPA, and CTR—not color palettes—this is your arena.
18 days ago