Guest Relations Officer
Recruiter:
Miranda Forrester Spa & Beauty Placements
Date posted:
Wednesday, December 3, 2025
Location:
Franschhoek, South Africa
SUMMARY:
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POSITION INFO:
GUEST RELATIONS OFFICER
FRANSCHOEK - Cape Winelands (Western-Cape) - South Africa
STARTING DATE: A.S.A.P / December 2025
REPORTS to: Operations Manger / MD
TRADING HOURS & SHIFTS:
- Tuesday to Sunday (days off rotate)
- 08:30 - 18:00 including break
- CLOSED on Mondays & Select Public Holidays
- 15x Working days off per annual leave cycle
SALARY & COMPANY BENEFITS:
- R15,000 - R18,000 per month (based on desired experience and skills)
- Incentives (at management's discretion)
- Medical Aid contribution
MINIMUM REQUIREMENTS:
- Matric (Grade 12) / Senior National Certificate
- Guest Relations / Front of House / Receptionist experience within a Hotel Spa or Cruise Ship Spa or similar land-based Day Spa
- Confident in liaising with local and international guests and the ability to build professional rapport
- Able to work under pressure in a guest-centric, demanding environment
- ESP Booking software or similar Spa Bookings software experience + Computer confident and able to do Daily Reports, Guest Communication (e-mail /whatsapp)
- Very well spoken, with clear and confident English (read, write and speak)
- Reliable transport to Franschhoek or be based directly in the area
- A qualification in Wellness, Spa or similar is highly advantageous
- Familiar with trends in Wellness, and understand treatment terminology
- Beautifully groomed and highly presentable - you are the face of the business and therefor have to look the part.
SKILLS:
- Digital communication with guests
- Guest preparation for services
- Attend to queries
- Operate incoming calls, e-mails or walk-ins
- Concierge services (recommendations for accommodations & activities)
- Guest check-in & check-out
- Marketing