Guest Relations Officer

Recruiter:

Miranda Forrester Spa & Beauty Placements

Job Ref:

1735330256

Date posted:

Wednesday, December 3, 2025

Location:

Franschhoek, South Africa

SUMMARY:
-

POSITION INFO:

GUEST RELATIONS OFFICER

FRANSCHOEK - Cape Winelands (Western-Cape) - South Africa

STARTING DATE: A.S.A.P / December 2025

REPORTS to: Operations Manger / MD

TRADING HOURS & SHIFTS:

Tuesday to Sunday (days off rotate)
08:30 - 18:00 including break
CLOSED on Mondays & Select Public Holidays
15x Working days off per annual leave cycle

SALARY & COMPANY BENEFITS:

R15,000 - R18,000 per month (based on desired experience and skills)
Incentives (at management's discretion)
Medical Aid contribution

MINIMUM REQUIREMENTS:

Matric (Grade 12) / Senior National Certificate
Guest Relations / Front of House / Receptionist experience within a Hotel Spa or Cruise Ship Spa or similar land-based Day Spa
Confident in liaising with local and international guests and the ability to build professional rapport
Able to work under pressure in a guest-centric, demanding environment
ESP Booking software or similar Spa Bookings software experience + Computer confident and able to do Daily Reports, Guest Communication (e-mail /whatsapp)
Very well spoken, with clear and confident English (read, write and speak)
Reliable transport to Franschhoek or be based directly in the area
A qualification in Wellness, Spa or similar is highly advantageous
Familiar with trends in Wellness, and understand treatment terminology
Beautifully groomed and highly presentable - you are the face of the business and therefor have to look the part.

SKILLS:

Digital communication with guests
Guest preparation for services
Attend to queries
Operate incoming calls, e-mails or walk-ins
Concierge services (recommendations for accommodations & activities)
Guest check-in & check-out
Marketing

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