Guest services Liaison

Recruiter:

TalentLink

Job Ref:

1921445524

Date posted:

Thursday, August 28, 2025

Location:

Durban, South Africa

SUMMARY:
-

POSITION INFO:

Serve as the main point of contact for guests, addressing inquiries, requests, and concerns promptly
Ensure a seamless and memorable guest experience by coordinating services and resolving issues efficiently
Assist guests with reservations, check-ins, check-outs, and special requests
Communicate guest needs to relevant departments, such as housekeeping, maintenance, or food & beverage
Provide information about hotel facilities, services, local attractions, and transportation options
Handle guest complaints professionally, escalating issues when necessary
Monitor guest satisfaction and follow up to ensure concerns are addressed
Maintain accurate records of guest interactions and preferences
Coordinate VIP or special guest arrangements to enhance the overall experience
Support hotel management with reports on guest feedback, service trends, and operational improvements

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