Guesthouse Manager

Recruiter:

Emporium Human Capital

Job Ref:

POS25166

Date posted:

Tuesday, October 14, 2025

Location:

Polokwane, South Africa

Salary:

Live-In

SUMMARY:
See key skills

POSITION INFO:

Guesthouse Manager

Job Description:

Job Duties:

Managing all aspects of the guest house operations, including guest services, housekeeping, maintenance, and administration
Ensuring high standards of customer service and satisfaction
Overseeing staff recruitment, training, scheduling, and performance management
Managing reservations, check-ins, and check-outs
Handling guest inquiries, requests, and complaints in a professional and timely manner
Maintaining inventory, ordering supplies, and managing budgets
Ensuring compliance with health and safety regulations

Required Qualifications:

Proven experience in a similar role within the hospitality industry
Excellent communication and interpersonal skills
Strong leadership and team management abilities
Attention to detail and problem-solving skills

Education:

Degree or diploma in Hospitality Management or related field

Experience:

Minimum of 5 years of experience in hospitality management

Knowledge and Skills:

Knowledge of booking systems and hotel management software
Understanding of health and safety regulations
Ability to multitask and work under pressure

Preferred Qualifications:

Previous experience in a guest house or boutique hotel setting
Certification in food hygiene and safety

Working Conditions:

Live-in accommodation provided
Flexible working hours, including weekends and holidays
Fast-paced and dynamic environment

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