HR Business Partner - Shared Services

SUMMARY:
Our client is dynamic, forward-thinking organization united by a shared purpose: to build exceptional businesses that make a meaningful difference. They foster a collaborative, inclusive workplace where people are empowered to excel and drive innovation.

We are seeking an experienced, strategic, and hands-on HR Business Partner – Shared Services to join their growing team in Durbanville, Cape Town.

If you’re a purpose-driven HR professional who thrives in dynamic, international environments and is passionate about shaping meaningful employee experiences, this is the role for you.

POSITION INFO:
Position Overview

The HR Business Partner – Shared Services plays a key role in shaping and executing the Group’s people strategy across our South African operations and global teams.

This role blends strategic HR approach with operational excellence, ensuring our HR frameworks foster organizational success, compliance, and a positive employee experience.

As a trusted partner to leadership and employees, you will provide expert guidance across core HR functions, including:

• HR Policy and Compliance
• Employee Engagement and Morale
• Employment Equity (EE)
• Compensation and Benefits
• Offer generation, onboarding, and induction.
• Performance Management

• Develop, implement, and continuously improve HR policies, procedures, and Standard Operating Procedures (SOPs) aligned with company objectives.
• Ensure all HR frameworks and programs consistently reflect the company’s values, support strategic priorities, and promote a fair, compliant, and high-performance workplace culture.
• Ensure compliance with local labour laws, health and safety regulations, and ethical industry standards.
• Partner with senior leadership to drive group-wide HR initiatives aligned with company objectives.
• Maintain accurate HR documentation, benefits data, and employee records.
• Support payroll and benefits administration in partnership with external providers.
• Provide administrative oversight for office management to ensure a productive work environment.
• Effectively communicate policy updates across all levels of the organization, ensuring understanding, consistency, and alignment with best practices.
• Address and resolve people-related matters with balanced, commercially pragmatic solutions that support both employee well-being and business objectives, escalating when necessary.
• Lead regular HR audits and compliance reviews to uphold organizational integrity, ethical standards, and adherence to legal and regulatory requirements.

• Partner with leaders to build a positive, high-performance culture that supports engagement, retention, and growth.
• Lead offer generation, employee onboarding, induction, and orientation programs for a seamless integration experience.
• Provide HR advisory support on employee relations, performance management, and workforce planning.
• Provide business-focused and best practice HR support to designated areas of the business.
• Function as the central HR liaison for employees, ensuring responsive and solution-oriented support and seamless access to HR resources.
• Monitor local staffing metrics including headcount, turnover, and attrition to ensure local vacancies are filled efficiently and strategically, in alignment with workforce planning objectives and organizational growth goals.

• Serve as the HR Business Partner and key conduit between the Group’s South African and U.S. teams, driving and ensuring alignment, collaboration and consistency across local and global HR policies, processes, and initiatives.
• Support cross-border HR initiatives, including policy harmonization and engagement strategies.
• Provide strategic guidance to management on HR matters, including conflict resolution, disciplinary processes, and employee development initiatives.
• Foster collaboration and communication across time zones and cultural contexts.

• Coordinate the development, submission, and monitoring of the company’s Employment Equity Plan (EEP).
• Support the development and implementation of EE plans, targets, and progress reporting in line with South African legislation and the Group’s commitment.
• Conduct comprehensive workforce analyses to identify underrepresentation and barriers to equity in recruitment, promotion, and development.
• Provide input into strategies that drive, attract, retain, and develop diverse talent across all levels of the organization.
• Ensure compliance with all EE legislation, including preparation and submission of statutory reports (EEA2 and EEA4).
• Track, analyse, and report on EE data related to recruitment, promotions, training, and terminations to evaluate progress against defined targets.
• Maintain full compliance with the Employment Equity Act by preparing for Department of Labour inspections, facilitating audits, and implementing corrective actions where required.
• Partner with leadership to integrate EE and inclusion objectives into broader HR policies, talent management frameworks, and succession planning processes.
• Review and recommend updates to EE policies, procedures, and practices to ensure alignment with evolving legislation and organizational goals.

• Education: Bachelor’s degree in Human Resources Management, Industrial Psychology, and or a related field.
• Experience: Minimum of 5 years of progressive HR experience, with a proven ability to thrive in a hands-on, fast-paced start-up or evolving organizational environment.
• Knowledge: In-depth understanding of South African labour legislation (BCEA, LRA, EE Act, Skills Development Act). Exposure to U.S. employment practices is an advantage.
• Skills: Strong communication, interpersonal, and analytical abilities. Proven ability to build trusted partnerships across all levels.
• Attributes: Proactive, objective, adaptable, and empathetic with strong business acumen, strategic thinking, and problem-solving capability.