HR Officer

SUMMARY:
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POSITION INFO:

HR Officer – Pepperclub Hotel, Cape Town

Department Human Resources
Reports to HR Manager

Pepperclub Hotel is elevating its HR function, and we are looking for a confident, organised and people-focused HR Officer to help build a consistent and high-performing HR operation. This role is central to supporting our teams, strengthening our internal processes and ensuring every staff member experiences professional, structured and responsive HR service.

If you enjoy fast-paced hospitality, value accuracy, and take pride in delivering quality HR support, this role is for you.

What You’ll Be Responsible For 1. Recruitment & Onboarding

You will support end-to-end recruitment and deliver a smooth onboarding experience for all new hires.
• Advertise vacancies on job boards and social media
• Screen CVs and shortlist suitable candidates
• Schedule interviews and manage candidate communication
• Prepare offer letters, contracts and onboarding packs
• Ensure recruitment files are fully complete up to contract stage
• Coordinate first-day onboarding and introduce new staff to the HR processes

2. Uniform & Asset Management

You will oversee the full uniform lifecycle and ensure accurate tracking.
• Issue, record and track all uniform items
• Manage uniform returns and deductions
• Conduct monthly uniform stock counts and reconcile variances
• Maintain a clean, organised uniform room and register

3. Training & Development Coordination

You will help us drive a consistent training culture.
• Schedule internal and external training sessions
• Confirm attendance, prepare materials and arrange venues
• Follow up on outstanding records and certifications
• Maintain the monthly training calendar and circulate updates
• Support EE, Wellness and Health & Safety training requirements

4. HR Administration & Compliance

You are the backbone of HR documentation.
• Maintain accurate employee files (physical and digital)
• Update leave records, disciplinary registers and benefit documentation
• Support compliance administration for EE, H&S, Wellness and internal committees
• Assist with data for HR audits and monthly reporting
• Ensure all HR registers are updated within 48 hours

5. Staff Engagement & Internal Communication

You’ll help shape how staff experience HR.
• Draft and publish staff notices, memos and reminders
• Update HR boards, birthdays and recognition features weekly
• Assist with staff events, welfare initiatives and surveys
• Help build an HR presence that is clear, consistent and supportive

What You Need to Bring Qualifications & Experience

• HR Diploma or Degree
• 2 to 3 years HR experience in a 5-star hotel or hospitality environment
• Strong administrative and organisational skills
• Confident with MS Office and Sharepoint
• Experience with recruitment, onboarding and HR documentation
• Knowledge of basic HR processes including discipline, leave and committee admin

Key Strengths for This Role

We’re looking for someone who is:
• Detail-oriented with strong follow-through
• Approachable, calm and service-minded
• Organised and able to manage multiple deadlines
• Discreet and trustworthy with sensitive information
• Proactive, energetic and solution-driven
• A supportive team player who can work closely with the HR Manager and HODs
• Resilient and steady, even during high-pressure periods

Why Join Pepperclub Hotel?

You will be part of a fast-growing HR function focused on structure, consistency and accountability. This is an opportunity to grow your HR experience within a professional 5-star environment and contribute meaningfully to staff engagement and operational excellence.