Hard Service Supervisor

SUMMARY:
-

POSITION INFO:

Please note this position is based in the Middle East- Saudi Arabia. All Relocation costs will be covered.

The Hard Services Supervisor is responsible for maintaining our client’s physical environment by monitoring, auditing, and approving work delivered by the hard services service provider. The role ensures the optimal performance, reliability, and safety of all building systems, while embedding the organization’s culture and service standards.

Key Responsibilities:

• Supervise the maintenance and repair of mechanical, electrical, electronic, plumbing, ventilation, and other building systems, collaborating with service providers for optimal performance.

• Resolve maintenance requests by coordinating between staff and hard services providers.

• Conduct regular audit inspections to ensure smooth operations, raise work orders for reactive maintenance, and manage all corrective maintenance activities for MEP assets.

• Ensure service providers comply with our client’s policies and procedures.

• Organize periodic service provider meetings and establish project plans, schedules, and timetables.

• Update technical documentation including standard procedures, work instructions, forms, and checklists for maintenance practices.

• Coordinate with procurement regarding item requests, deliveries, and logistics.

• Assist and advise on diagnosing technical issues and associated costs.

• Review and evaluate Preventive Maintenance plans submitted by service providers to ensure operational alignment and best practices.

• Contribute to the development of the maintenance budget and monitor adherence.

• Implement continuous improvement initiatives to enhance service quality and standards.

• Ensure equipment performance, energy efficiency, and compliance with established service standards.

• Collaborate with the Hard Services Team Leader to set and achieve personal and departmental performance objectives.

• Maintain focus on stakeholders and their needs in all activities.

• Work flexibly according to organizational requirements.

• Support innovation of systems and processes to enhance efficiency.

• Assist in development projects, including supervision, progress follow-ups, T&C witnessing, snagging, and closeout documentation review.

• Ensure as-built drawings are updated for new installation works.

• Ensure service providers implement contract terms effectively.

• Support the tendering process, including site visits for major MEP maintenance services.

• Assist in interviewing new hard services personnel to ensure a skilled maintenance team.

• Carry out on-call duties for incidents and emergencies related to MEP assets.

• Perform any other duties reasonably requested by the Hard Services Team Leader.

Qualifications:

• Bachelor’s degree in Mechanical or Electrical Engineering or relevant discipline.

• Facility Management Professional Certification.

• LEED Certification preferred.

Experience:

• Minimum 4 years in Facilities Management, with at least 2 years in a supervisory role within a similar-sized organization.

• Clear written and spoken communication in English; Arabic is preferred.

• Strong technical background in building MEP systems and maintenance techniques.

• Experience working with multinational communities.

• Demonstrated organizational skills, including record-keeping.

• Proficiency in Google Workspace, MS Office, Windows, iOS, and CAFM/CMMS systems with dashboard experience.

Skills & Competencies:

• Ability to work sensitively and effectively with people from diverse cultural backgrounds.

• Strong independent working skills and team collaboration.

• Excellent organizational and time management skills.

• Ability to develop and maintain critical internal and external relationships.

• Enthusiasm for positive change, development, and innovation.

• Ability to prioritize workload and meet deadlines efficiently.

• High attention to detail and accuracy.

• Strong critical thinking, analytical, and problem-solving skills.

• Commitment to professional development and continuous learning.

• Initiative to resolve issues and develop practical solutions.