Head: Credit Risk Workouts & Restructure

SUMMARY:
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POSITION INFO:

Main purpose of the job

The position reports directly into the Workout & Restructuring Business Area and the delivery is based on all credit risk matters related to workout & restructuring.
Manage all credit assessment functions related to the Workout & Restructuring of defaulted loan facilities. Manage, review and recommend improvements to all lending activities and risks associated to credit granting and underlying clients within approved Bank mandate and risk appetite as determined by the Bank from time to time in accordance to approved Credit Policies, norms and mandates, based on post mortem findings and reviews conducted on the defaulted W &R portfolio.
Provide leadership to ensure that the key strategic objectives are met. Responsible to manage and mitigate credit risk resident across W&R portfolios segmented across the Banks Regional Business units. Be responsible for adopting and optimising a best fit operational model with the appropriate finance, governance and risk framework and controls, and ensure alignment with the Bank's guidelines, policies and legislation

• Establish, input, implement and take lead in the reviewing of credit policies; procedures; credit risk frameworks in collaboration with internal and external stakeholders.
• Introduce and embed operational efficiencies by implementing a customer centric credit strategy function inclusive of related policies, norms and SOP and making informed credit recommendations.
• Identify improvement opportunities to credit processes which will reduce risk by conducting gap analysis for emerging commercial farmers, medium and large commercial farmer segments at a regional level and support the Bank’s prudent lending approach.
• Manage credit risk by keeping abreast of appropriate legislation through relevant research and benchmarking to align to industry best practices.

Key Responsibilities

• Analyse the Bank Strategy and Roadmap to determine future trends, strategic direction and implications to Commercial Banking and Transformation Credit function
• Compile the W&R Credit strategy and roadmap aligned to overall Bank Strategy and Commercial Plan and buy-in
• Design and implement the WR Credit business plan for each financial year aligned to the approved overall Bank's Corporate Plan.
• Facilitate credit process improvement and act as a further interface between Banking and Credit Divisions based on the deficiencies identified in WR defaulted loans.
• Leverage on all available information from internal stakeholders, industry to ensure credit policies, norms, procedure departmental processes, systems and protocols are continuously reviewed and updated to promote competitiveness in the sector.
• Promote the principle of Treating Customers Fairly (TCF) by providing direction and monitoring the delivery of the TCF behaviours and outcomes.
• Engage with Banking and research and strategy to understand prevailing trends in the industry, identify performance gaps and variances in the credit evaluation process, and institute remedial action plans.
• Work with banking senior management, internal and external stakeholders to ensure credit offering are tailor-made to support Bank’s customer value proposition

2. Develop and ensure compliance to all credit policies and agricultural evaluation norms

• Ensure compliance to all credit criteria and agricultural evaluation norms which are in line with best practice
• Align with the credit and agricultural evaluation norms policies that support the Bank's Act and any applicable legislative requirements (e.g., National Credit Act, Consumer protection Act, etc. and regulatory bodies)
• Roll-out approved credit policies and in collaboration with internal stakeholders and implement effective training interventions
• Align and review Credit policies and agricultural evaluation norms to the Bank's risk appetite
• Ensure that policies are clear, transparent and are communicated to all stakeholders
• Address internal audit findings and put remedies in place to prevent future similar findings
• Implement, monitor and review credit risk models, credit submissions and align to changing environments
• Remain abreast of changing agricultural trends and align agricultural evaluation norms

Record Keeping and Reporting

• Compile reports as required for the different governance structures and management.
• Ensure that client's information is updated on the relevant systems as and when required in collaboration with the Specialist: Compliance and Administration.

3. Manage and oversee W&R credit risk assessments

• Manage compliance to Workout & Restructuring banking credit granting policies and procedures. 
• Manage all Workout & Restructuring credit aspects effectively by continuously reviewing quality of credit risk granting and mitigation.
• Influence, guide and support Commercial Banking & Transformation and CB & SI)
• Guide Commercial Development Banking (CDB) provisional offices with deal structuring across financial products, with tailor-made solutions adding value to the customer, whilst providing a sustainable and profitable return for the bank with acceptable risk exposure relating to Workout & Restructuring.
  • Manage quality credit assessment and granting which is aimed at reducing non-performing loans (NPLs)
  • Structure transactions appropriately to mitigate credit risk
  • Ensure accurate Commercial Banking and Transformation credit MIS is available to stakeholders for decision-making purposes.
  • Ensure quality applications are submitted to Credit Committees
  • Timeous submission of applications to Credit Committees
  • Sponsor credit proposal to the relevant lending committees
  • Communicate Credit Committees’ decisions to the business timeously
  • Manage turnaround time
• Continuous engagement with high risk and high value customers

4. Arrears monitoring, management and reporting – restructuring 

• Proactively monitor environmental considerations and anticipate how this may impact Commercial Banking and Transformation customers
• Review implications on customers and restructure of facilities to accommodate and reduce future defaults for valued and performing customers
• Manage arrears to reduce the number of non-performing loans (NPL) when restructuring are considered by:
  • (remedial action or to legal)
  • Assess and recommend restructure proposals from Portfolio Management Services (PMS)
  • Conduct reviews to identify a potential loss timeously
  • Transfer the non-performing loans to work-out and structure for further solutions
• Manage arrear account in accordance with approved credit assessment policy and procedures

Portfolio Management

• Assume a credit risk portfolio management responsibility for allocated defaulted Banking clients, across all segments that have been transferred to the Work out and Restructuring Unit.
• Engage internal stakeholders such as the Banking, Credit team, Legal and Portfolio Performance Management teams to obtain an understanding of the client and the client's business and associated reasons for default.
• Obtain all the necessary and required information to conduct a full credit risk diagnostic analysis and undertake a preliminary due diligence and recommend appropriate solutions to compliment the overall restructure or turnaround of such exposures on a sustainable basis. Monitor the implementation of the approved restructure of customer accounts
• Provide oversight on all the necessary documents required in drafting the new agreements
  Monitoring and Evaluation of restructured customer accounts
• Monitor all accounts within given portfolio to ensure that desired results are achieved pertaining to the approved turnaround and performance and ensure that all subsequent terms and conditions of approval are met.
• Obtain management information from client within prescribed timelines, analyse and engage clients regarding performance variances ensuring that action plans are in place to close the gaps of any negative variances.

Monitoring and Evaluation of restructured customer accounts

• Monitor all accounts within given portfolio to ensure that desired results are achieved pertaining to the approved turnaround and performance and ensure that all subsequent terms and conditions of approval are met.
• Obtain management information from client within prescribed timelines, analyse and engage clients regarding performance variances ensuring that action plans are in place to close the gaps of any negative variances.
• Provide regular (as prescribed) performance status update for each client and represent the account at the various governance structures (EXCO, Credit Committee or Board).
• Provide portfolio and client information to Finance Division for consideration in impairment calculation

5. Manage stakeholder relationships 

Provide Advisory services to internal and external stakeholders where required

• Provide advice and guidance to the Portfolio Performance Management teams and the Banking team with respect to the identification of client accounts that should be flagged for a workout intervention based on lessons learnt in managing high risk clients.
• Participate in the reviewing of policies and procedures where workout and restructuring subject expertise may be required.
• Accompany team members on request to client meetings to provide support and expert opinion on possible workout and restructuring related issues, processes and procedures.
• Build and maintain effective business partnerships with Commercial Banking and Transformation and other stakeholders to leverage the interplay between the Bank and external stakeholders’ to optimize growth, customers’ retention and experience
• Assist n carrying Commercial Banking and Transformation credit responsibilities, including but not limited to providing specialist advice and regular reporting and updates
• Regularly report, on the Commercial Banking and Transformation credit portfolios, risk exposures and the relevant mitigations
• Facilitate mutual agreement with various stakeholders on the resolution of issues, hold meetings and the delivery of inter-dependent outputs and results.
• Manage, negotiate and agree on expected outcomes with stakeholders and enter into service level agreements.
• Manages Service level agreement with Commercial Banking and Transformation to ensure application considered for approval by Commercial Banking and Transformation credit meet minimum service level standards.
• Adopts a customer-centric approach to ensure Commercial Banking and Transformation credit processes are streamlined to Commercial Banking and Transformation processes.
• Conducts key customers visits quarterly to promote customer retention and revenue growth.
• Manage relationships expectations within the allocated time frame.

Provide Advisory services to internal and external stakeholders where required

6. Departmental and People Management 

Performance Management

• Analyse the business plan to determine the applicable deliverables and targets
• Compile the Performance Management documentation in collaboration with the staff member in terms of:
  • Job Profile requirements
  • Key Performance Areas
  • Personal Development Plan
• Conduct performance planning session, track and monitor performance in accordance with performance contracts
• Conduct performance reviews in accordance with policies and procedures and take corrective actions where necessary
• Provide coaching and feedback to employees on how to improve and sustain their performance
• Lead the department by managing appointments, promotions, and industrial relations issues conjunction with the Human Capital Business Unit
• Conduct disciplinary actions as per Bank’s policy and procedure where necessary

Capacity Planning

• Determine the human resource requirements, in accordance with the expected deliverables and current capacity
• Secure the human capital requirements to ensure that deliverables will be met in accordance with the expected targets
• Set and achieve employment equity targets.
• Minimise staff turnover
• Lead the department in such a manner as to foster innovation and technological excellence.
• Demonstrate behaviour aligned to the corporate Land bank values
• Equitable distribution of responsibilities and accountabilities and plan appropriate human capacity and full utilisation for projects under management

Financial Management

• Develop and manage budget
• Manage expenditure and ensure no fruitless expenditure
• Adhere to financial guidelines and thus ensure proper control over expenditure

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