Head Digital Integration

Head Digital Integration: Digital Transformation: Personal and Business Banking (PBB)

To build and integrate Client Centric Capabilities to support and Omni Channel client experience and drive Digital Transformation for PBB

People:

• Provide input for the appropriate and consistent rewarding and recognition of staff in the Unit for their achievements and deliverables (including but not limited to annual remuneration discussions and just in time recognition awards).
• Establish and monitor staff performance, goal development, conduct annual performance appraisals and annual rewards review ensuring alignment to CLIENT mandate and guidelines.
• Create workforce and headcount plans, request for headcount, role and reporting line changes, ensuring that the requests are aligned to capacity requirements for objective attainment, and implement when approved.
• Build and enhance organizational capabilities by anticipating likely future requirements and ensure that all the individuals are provided with the best opportunities to enhance their skills.

Risk, Regulatory, Prudential & Compliance:

• Adhere to the PBB operational risk assessment standards as it pertains to digital transformation initiatives; monitors adherence by PBB Country and drives closure of all remediation actions.
• Participate in all relevant RCC processes and raises any areas of concern that may pose compliance or operational risks.
• Raise risk awareness amongst key business stakeholders and guide the integration and consolidation of systems and processes in order to minimize risk exposure.
• Create the Business Architecture to support future led digital and transformational design.
• Develop, maintain, and monitor the Full Digital Transformation toolbox across both PBB AR and country.

Financial Management:

• Highlight potential risk and compliance issues that may arise of the various digitized solutions by engaging relevant risk committees and client journey feature teams.
• Monitor embedment of risk and conduct principles and applications in the work whilst advancing Channel Enablement and Optimization objectives.
• Define solution benefits and implement analytics, reporting mechanisms to monitor and track value realization (Commerciality).
• Review outcomes and prepare data-driven recommendations in support of the digital integration roadmap.
• Facilitate regular tracking and review of metrics across all channels to implement corrective actions in cases where the results are not in line with expectations from both a client experience and adoption perspective.
• Track client behavior trends and anticipate future solution requirements.
• Facilitate risk/reward thinking across all engagements at country and centre.
• Provide input into defined business cases based on benefits informed by client data and business requirements.

Data:

• Produce innovative, personal, client experiences enabled by data, advanced analytics, and digital technologies.
• Actively drive and support the mining of data to identify client signals as actions points to be addressed with the Client Journeys.
• Obtain a regular supply of client data that continue to inform where, when and how clients want to interact.
• Check that client touch point designs are informed by Client Experience (CX) followed by required user interfaces and Client Interface (CI) input and co-ordinates input from various stakeholders.

Qualifications:

• Degree: Business Commerce
• Certification in Project Management, Data Analysis, Psychology of Client experience and behaviour, Digital Principles

Experience Required: 10+ years

• Personal and Business Banking
• Experience in general banking products and processes
• Experience in data mining and forecasting
• Knowledge of Client Experience Solutioning and digital design principles
• Experience with UI/CI and UX/CX design principles
• Experience in process design: Lean Six Sigma and Enterprise Design knowledge
• Experience in Agile and SAFe methodologies

Technical Competencies at an Advanced Level:

Knowledge Management l Operating Systems Security l Project Administration Skills l Project Management l Stakeholder Management l Change Management l Coaching and Mentoring Development l

Recruitment Note: Communication will only be with shortlisted candidates: jino.

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