SUMMARY:
A leader in small group adventure travel is searching for an exceptional and experienced professional to step into the role of HEAD GUIDE / TOUR MANAGER
POSITION INFO:
This is a unique opportunity to lead a team of passionate guides and ensure every accommodated adventure delivers the high standard of excellence their intrepid travellers expect. If you possess a deep, intimate knowledge of the Southern African wilderness, proven leadership skills, and a dedication to delivering the safari experience of a lifetime, we invite you to apply.
Candidate requirements:
- Solid experience with complex scheduling and resource allocation.
- Experience in overland tour guiding
- Demonstrated experience in logistics, operations, and administration.
- Proven HR experience (travel/tourism/hospitality industry)
- Being highly detail-oriented is ESSENTIAL
- Strong communication and organisational skills are crucial
- Ability to manage a diverse team
- Able to work under a lot of pressure (Peak season can be very hectic)
- Adaptable and able to think on your feet
- Candidate must be able to pay exceptional attention to detail.
- Proficiency in Microsoft Office Suite, particularly Excel, for detailed scheduling, reporting, cash balancing, and records management.
Main Responsibilities:- Recruitment of guides
- Managing their qualifications, licenses, etc
- Training of current and new guides
- Creating guide contracts for tours
- Pre-tour briefing for each tour and assisting guides with changes, etc
- Scheduling guides on tours for the year (English & German tours), and managing the vehicle schedule
- Tour debriefing on return to discuss any issues/complaints
- Analysing tour reports & client feedback forms & reporting to management
- Guide support when on tour
- Balancing of tour cash/cards & updating guides' salary books
- Check that the guides have work permits in place for cross-country tours
- Weekend departure briefings for clients (rotational basis)
- Weekend telephonic assistance when needed on the HR emergency phone (transfers, guide queries, etc)
- Update route descriptions/timing sheets, etc, when there are changes to tours
Live out and 100% office-based.
