SUMMARY:
We are fast-growing organization committed to delivering exceptional value to our customers through innovative solutions and outstanding service. We are looking for a strategic and experienced Head of Customer Enablement to lead our efforts in empowering customers to achieve maximum value from our products and services.
POSITION INFO:
Role Overview
The Head of Customer Enablement will be responsible for designing, building, and scaling customer enablement programs that drive product adoption, customer satisfaction, retention, and growth. This role sits at the intersection of Customer Success, Product, Sales, and Marketing, ensuring customers are equipped with the knowledge, tools, and resources they need to succeed.
Key Responsibilities
- Develop and execute a comprehensive customer enablement strategy aligned with business goals
- Build scalable onboarding, training, and education programs for customers
- Lead the creation of customer-facing content including guides, webinars, certifications, and knowledge bases
- Partner with Customer Success to improve adoption, retention, and expansion metrics
- Collaborate with Product teams to translate complex features into customer-friendly learning experiences
- Leverage data and analytics to measure effectiveness and continuously improve enablement initiatives
- Establish customer feedback loops to inform product development and service improvements
- Build and lead a high-performing customer enablement team
Key Requirements
- Matric or relevant tertiary qualifications
- Dialler, WFM and debt collection experience of 10+ years
- Leadership experience of at least 5 years
- Proven experience building and scaling customer enablement programs in a SaaS or tech environment
- Strong leadership and team management skills
- Excellent communication, presentation, and stakeholder management abilities
- Experience with LMS platforms, customer education tools, and analytics systems
- Data-driven mindset with a focus on measurable outcomes
Please Apply Now!
