Head: Rewards and Loyalty

Purpose of the Role

Head Rewards Loyalty is responsible for the strategic, creative design and implementation of an enterprise wide rewards and engagement programme for the Bank.

The scope of the programme will span across the entire product range of the Bank and will assist the retail channels in achieving their strategic aspirations.

The role is envisaged to include the design and management of the strategy as well as build the models and capability to reward customers from an earning and redemption of points perspective.

Minimum Experience

• Minimum of seven (7) years of relevant experience in building and managing rewards or behavioural programmes, or in any other related areas.
• Proven ability and experience leading his/her direct reports including performance supervision, development and resource management, including project management.
• Proven experience in innovating and designing initiatives, as well as building and establishing businesses both on a stand alone basis as well as part of a broader organisational structure.

Qualifications

• Hold at least a Post Graduate Degree or its equivalent in Finance, Accounting, Engineering, Business Administration or Development, Information Technology, Quants and Analytics or related discipline.
• Additional professional qualification/certification in behavioural economics would be an advantage.

KEY PERFORMANCE INPUTS / ACTIVITIES

• Manage and partner with the Bank’s chosen rewards partner and system provider (Pinnacle rewards and Loylogic)
• Identify campaigns on an ongoing basis that will help influence customer behaviours.
• Identify and recruit suitably qualified staff with the requisite experience to establish and manage the rewards business unit
• Monitor and manage the return on investment of the business case.
• Manage budgets and ensure alignment on an ongoing basis
• Build the analytical capacity to monitor, manage and enhance the rewards programme to deliver on the desired outcomes that the business is aspiring towards