Head of Customer support (Medical aid/insurance / Healthcare)

SUMMARY:
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POSITION INFO:

A well known leader in pathology laboratories is on the lookout for an experienced, results driven, creative and ethical candidate to join them as Head of Customer Support (Senior management to Executive level).

Qualifications:

Matric

MBA / MBL

10 - 15 years' work experience within healthcare / medical insurance / medical technology industry

No less than 2 years' experience working as a Supervisor / Manager 

Computer literate - CRM systems, D365, Connex1 and LIS (Laboratory information system) 

Extensive medical knowledge 

Proven track record of meeting deadlines, working under pressure and getting buy-in from stakeholders on decision making 

Great track record as reference checks will be conducted upfront 

Key skills:

Communication 

Interpersonal 

Project management 

Decision making

Deadline driven 

Customer orientated 

Creativity

Brand awareness

Results driven

Accountability 

Leadership 

Stakeholder management 

Networking

Innovative

Key performance areas: 

Engaging with key stakeholders and nurturing those relationships

Change management 

Contract management 

Operations 

Drive client satisfaction and client retention 

Coaching and developing customer support agents

Develop and enhance customer support processes, to enhance the customer journey

Draft and implement customer support strategies

Budget management 

Draft reports to support decision making