SUMMARY:
To provide strategic direction, leadership and management of Tier 3 Provincial operations by overseeing the rendering of ICT services, monitoring and reporting on programme/project performance, improving customer satisfaction and promoting customer advocacy, enhancing long-term client relations which is evidenced by improved Client satisfaction levels

POSITION INFO:

JOB DESCRIPTION  

• Lead the facilitation, development and implementation of the company Provincial and Local Government Service Strategy;

• Implement Service Delivery Model for Tier 3 Province capabilities, as per the company Tiered Distribution Model;
• Drive continuous improvement to improve service delivery to customers;
• Consolidate and facilitate the implementation of the Provincial Government departments’ IT and Procurement Plans in respect of the company Mandate;

• Provide direction and leadership in the general management and operations of the Province;
• Drive customer satisfaction excellence through effective Customer Advocacy strategies;
• Provide thought leadership to clients with regard to digital solution provisioning;
• Responsible for the Financial Management for the Province in order to ensure revenue generation/ profitability;

JOB REQUIREMENTS

Qualifications and Experience

Required Qualification: Bachelor’s Degree / B. Tech in Business Management, Information Technology, Computer Science, or Commerce and/or equivalent (NFQ Level and Credits).

Experience: 8+ years’ management/leadership experience within an IT environment, of which 4 years’ experience as a general manager or senior manager in corporate/public sector organisation.

Technical Competencies Description

Knowledge of: Corporate Governance; ICT Governance and Compliance; Solution Development; ICT Service Delivery; IT Quality Management; General Business Management and development; General Human Resource

Management; General Financial management; General ICT Procurement.COTS (Commercial of the Shelf) Products;

OSS (Open Source Software) Products; IT Strategies and Architectures; Programme/Project; Management; Knowledge of business /service strategy; Knowledge of service management principles; Business risk and issue; identification; ICT Governance strategy, policies and procedures; Knowledge of PFMA, MFMA and procurement policies in government; Consulting in a digital society. Leadership competencies: Collaboration; Communicating and

Influencing; Outcomes Driven; Planning and Organising; Managing People and Driving Performance; Responding to Change and Pressure; Strategic Thinking; Customer Experience; Innovation; Creative Problem solving; and Decision making.Behavioural Competencies: Outgoing; Interpersonal skills; Resilience; Detail orientated; Analysing; Problem solving; Decisive; Persuasiveness; Professionalism; Emotional intelligence; Time management; Assertiveness; and Investigative.

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