Head of Maintenance and Support

SUMMARY:
A leading engineering solutions provider is seeking a Head of Maintenance and Support to oversee technical teams, ensure timely maintenance delivery, and drive client satisfaction through system integrity and operational excellence.

POSITION INFO:
Accountable for:
- To ensure profitable and timely of Maintenance and Support obligations to clients in accordance to the various service level agreements.
- To liase with EM/EI Engineering Team and other technical resources on the appropriate execution of Maintenance and support demand management, auditing scheduling and value addition to clients through the assurance of system integrity.
- To find opportunities for upgrades and other client system additions that assure client side integrity and EM/EI sustainability.
Role reporting
BU Head – Energy Insight
Duties:
- To perform day to day management of the Customer Support technical team (including assignment and scheduling of tasks, approval of leave and performance management).
- Interfacing with the engineering team and the engineering manager to allocate and organise resources applied to projects to ensure efficient and effective SLA execution and value addition to client though deployment of new services, opportunities, upgrades and hardware.
- Mentoring of Maintenance and Services technical staff.
- Individual interaction with projects and engineering staff to build and reinforce the company culture of embracing diversity, operational excellence and teamwork.
- Operational management of Maintenance and Services Department, including assigning tasks/projects, leave approvals, mentoring, etc.
- Financial governance/oversight of all EM/EI maintenance and services undertakings to ensure maximum profitability for the business unit.
- Participation in the negotiation of new and renewal SLA’s and contracts in order to ensure maximum profitability and sustainability.
- Engagement with all SLA clients in order to maintain customer relations and other related SLA obligations
- Quality assurance and control with particular emphasis on conformance to customer expectations
- Participation in the establishment, organization and implementation of short- and long-term goals, objectives, policies and operation procedures.
- Risk management, including technical, contractual, financial, Health & Safety and schedule risks, as well as effective change management.
- Efficient communication to all stakeholders, in particular the customer
Essential Qualifications:
- Matric Certificate
- BSc Engineering degree or similar
- Recognised training required by the Occupational Health and Safety Act and Regulations, Act 85 of 1993, including inter alia Responsibilities of employers, HIRA, Incident Investigations, Construction regulations.

Preferred Qualifications:
- Pr. Eng registration (with ECSA or similar equivalent professional body)
- ORHVS

Experience:
Function related experience: 8+ relevant years of technical management experience on electronic/electrical engineering projects and systems
- Leading teams: 3 years
- Management experience: 3 years