Head of Operations

SUMMARY:

POSITION INFO:
Our client is a well-established technology services company that delivers managed IT solutions to a diverse client base. They are seeking a Head of Operations to lead and oversee key operational functions while ensuring exceptional service delivery, operational efficiency, and continued business growth. This position offers the opportunity to work closely with technical teams, clients, suppliers, and executive leadership to drive operational excellence, improve processes, and support strategic business objectives. If you are passionate about leadership, accountability, continuous improvement, and delivering outstanding client outcomes, this could be the ideal next step in your career. Key Responsibilities Lead and manage multiple operational teams, including service delivery, account management, operations coordination, and procurement. Drive operational performance, accountability, and continuous improvement initiatives. Ensure service levels, turnaround times, and client commitments are consistently met. Monitor operational KPIs and implement corrective actions where required. Manage employee performance, coaching, development, and succession planning. Act as a senior escalation point for operational and service delivery matters. Coordinate client and internal projects from planning through to implementation and completion. Oversee vendor management, procurement activities, stock controls, and operational expenditure. Contribute to budgeting, cost optimization, commercial decision-making, and profitability initiatives. Produce operational reporting and provide recommendations to senior leadership. Build and maintain strong relationships with clients, suppliers, and key stakeholders. Job Experience and Skills Required Minimum 7 years' experience within IT Operations, Managed Services, Service Delivery, or a similar technology environment. Proven experience in a senior operational leadership or management role. Experience managing multiple teams and operational functions. Strong people leadership, coaching, and performance management capabilities. Experience managing technology-related projects and coordinating technical and non-technical teams. Commercial understanding including budgeting, cost management, and profitability. Experience with vendor, supplier, and procurement management. Sound understanding of Managed Services and IT Service Management environments. Excellent communication, stakeholder engagement, and problem-solving skills. Relevant degree, diploma, or industry certifications advantageous. Exposure to infrastructure, cloud services, cybersecurity, telecommunications, business continuity, and IT asset management would be beneficial. Apply now! For more exciting IT vacancies, please visit: \/>I also specialise in recruiting in the following: Software Developers Data Analysts Data Science IT Infrastructure Test Analyst If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles \/ positions. For more information, contact: Mfundo Mthembu Recruitment Consultant Connect with me on LinkedIn!