Head of Sales Operations

SUMMARY:
Head of Sales Operations – R Neg – CT (Century City)- Perm – Start asap – Open to all

POSITION INFO:

An exciting opportunity exists in the Safari Industry for a candidate to join our clients’ senior management team to drive the Sales operations team that serves travel agency partners selling bespoke, luxury safari holidays to their customers. The successful candidate will be responsible for ensuring that the sales operations run smoothly and efficiently, while also meeting or exceeding customer service and performance goals.

Duties and responsibilities (include but are not limited to):

• Develop and implement strategies to improve operational efficiency and customer satisfaction.
• Drive a culture of incremental change and improvement in the customer experience through the use of tech, process and people.
• Focus on technology to enhance and transform the processes within the reservations team.
• Develop and implement policies and procedures to improve customer service and performance.
• Identify and resolve operational and customer service issues and implement solutions to improve overall performance.
• Communicate with other departments and managers to ensure that department goals align with overall company goals.
• Develop and maintain positive relationships with customers and other stakeholders.
• Work with staff to identify and resolve customer complaints and issues.
• Oversee all aspects of customer service, including reservations, tour planning, and logistics.

Minimum requirements:

• Bachelor''s degree in business, tourism, or a related field;
• Minimum of 5 years’ experience in an operational senior management role improving and refining operational efficiency and effectiveness;
• Ability to manage and drive operational change in a large and complex setup (Teams of 60+);
• Strong experience in technology and overall process improvement;
• Strong leadership and management skills;
• Excellent financial acumen and budget management experience;
• Strong analytical and problem-solving skills;
• Excellent communication and interpersonal skills;
• Ability to work well under pressure and meet tight deadlines; and
• Strong understanding of the luxury safari travel industry.

PREFERENTIAL SKILLS

• Strong leader with a passion for improving customer service and a proven track record of success in driving operational and process change;
• Strong people focus
• ;
• Right attitude and passion for the role: exhibit enthusiasm and a can-do attitude about work and deliverables;
• Results and metrics driven;
• Ability to challenge existing processes and ways of working;
• Strong leadership and interpersonal skills;
• Must be pro-active with ability to multi-task and work under tight deadlines;
• Flexible and innovation hungry, embracing change positively; and
• Passionate about Positive Impact, conservation, and sustainability.

If you meet all the above requirements, please email your updated CV in Word format along with a copy of your qualification, ID, reference letters or contactable referees and a profile picture of yourself to

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