Head of Service

SUMMARY:
Lead. Elevate. Grow.

POSITION INFO:
Are you a strategic, client-centric leader ready to make a global impact? This is an exciting opportunity to head up the APAC Client Service function for a fast-growing international organisation that partners with some of the world’s largest asset managers, insurers, and pension funds.

As the Head of Service: APAC, you’ll shape the client experience, lead a high-performing team, and drive strategic growth across key institutional accounts throughout the APAC region.

Key Responsibilities:
Lead & Develop a High-Performing Team

• Manage and grow a team of Client Service Executives.
• Conduct performance reviews, set targets, and drive team incentives.
• Build a culture focused on excellence, ownership, and continuous improvement.

• Oversee all client relationships across the region, ensuring seamless service delivery.
• Engage directly with key decision-makers to understand their investment structures and reclaim needs.
• Identify new value opportunities and drive revenue growth within existing accounts.

• Refine and improve client service processes for maximum efficiency and accuracy.
• Proactively resolve challenges, remove bottlenecks, and elevate the client experience.
• Stay up to date on regulatory changes and industry trends to maintain best-in-class service.

• Analyse data, prepare business proposals, and introduce relevant product offerings.
• Lead strategic account growth initiatives aligned with regional financial goals.

• A Bachelor’s degree in Economics, Accounting, Business, Finance, or related field
• 4+ years’ experience in financial services, accounting, consulting, economics, or a regulated B2B environment.
• Proven leadership experience managing client success or service teams.
• Strong knowledge of institutional asset management or financial services.
• Excellent communication, analytical, and relationship-building skills.
• Proficiency in Excel and client reporting tools.