Head of Strategy Execution

SUMMARY:
Our client, a leading financial services provider, is seeking a strategic and data-driven Head of Performance & Strategy to lead their Fraud Solutions function – a high-impact business unit of over 400 specialists providing fraud protection, investigation, and intelligence services across multiple clusters.

POSITION INFO:
This is a key leadership opportunity for a forward-thinking individual who can balance operational efficiency with long-term strategic goals, while ensuring the continued protection of the business and its customers from evolving fraud threats. Key Responsibilities: Performance Oversight Design and manage performance scorecards for all key functions within Fraud Solutions, aligning business unit outputs with broader organisational objectives. Productivity & Cost Efficiency Drive sustainable productivity transformation across the unit, ensuring consistent, empathetic service delivery at a low cost-to-serve. Technology & ROI Management Provide oversight on advanced fraud detection technologies, ensuring effective implementation and long-term return on investment. Strategic Execution Develop tactical strategies and delivery plans, embedding consistent fraud risk methodologies, governance practices, and operational controls. Stakeholder Collaboration Work cross-functionally with internal segments, channels, and product owners to ensure fraud strategies are fully aligned with customer and business needs. What should you bring: Extensive experience in performance management, strategic planning, or operational transformation - ideally within fraud risk, financial crime, or financial services. Strong ability to interpret and act on ROI metrics across cost, customer, technology, people, and risk. Demonstrated success in leading cross-functional teams and managing strategic technology deployment. Able to influence and collaborate effectively at senior leadership level. Why This Role: This is a unique opportunity to shape the performance strategy of a high-impact fraud function within a prominent financial institution. The successful candidate will play a critical role in protecting customers and driving forward the organisation's commitment to operational excellence and innovation in financial crime prevention.

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