Health Representative - Public Market

SUMMARY:

POSITION INFO:
Responsibilities:

Product Promotion & Sales:

• Promote products to primary care clinics in the Public Market in order to achieve territory plan objectives.
• Effective selling skills.
• Achievement of territory Sales Targets.
• Achievement of activity objectives.
• Providing approved information to Health care professionals on Pfizer products, e.g., proper medical usage, dosage amounts, and side effects.
• Reporting visits and other activities using approved management tools.

• Build relationships with target customers to enhance territory knowledge to gain product endorsement to create broader access of medicine to patients.
• Ensure that accurate, timely and relevant customer knowledge is captured and shared with colleagues using agreed processes e.g., electronic customer management systems
• Coverage and frequency on identified primary care clinics in the Public Market
• Up-to-date customer records.
• Up-to-date customer database
• High level of customer service, e.g., timely response to telephone calls, letters, and general requests from customers.

• Providing feedback to Public Account Manager (KAM) on customer requests, responses to promotions and product access and competitive activities.

• Diagnosis of situation of territory e.g. local market drivers and initiatives leading to subsequent design and implementation of territory action plan to achieve business objectives.
• Develop and execute territory business plan.
• Production of workable territory action plan with objectives.
• Territory plan implemented/updated as necessary.
• Achievement of objectives outlined in plan.
• Demonstration that territory knowledge has been acted on.
• The territory team plans effectively to link to the geographical team plan for relevant promoted products.
• Preparing a Plan for his/ her territory and products.
• Presenting reports according to KAM recommendations and market needs.

• Feedback to Team, Head Office, and Manager on local issues to ensure appropriate action can be taken.
• Territory sales analysis
• Attending regular meetings with KAM, general meetings, and cycle meetings.
• Capture and feedback on market intelligence

• Liaise with team members to share information, motivate and support team members, and therefore contribute to the generation and delivery of the territory plan.
• Team rapport.
• Achievement of shared territory plan objectives.
• Feedback - team members and manager (giving & receiving).
• Effective communication.
• Sharing of appropriate information.
• Good territory management e.g. sharing/exchanging meetings and appointments.
• Attend team meetings
• Share customer/territory information with colleagues

• Ensure territory and administrative systems/processes are maintained and updated to ensure an accurate record of territory is always available.
• Knowledgeable and able to work to the Pfizer compliance standards, accurate, timely reports.
• Expenses submitted on time.
• Diary planned.
• Up-to-date territory records.
• Computer literacy, e.g., PforceRx
• Adherence to MAPP and Pfizer SOPs
• Timely update of records and systems
• Produce reports - as requested by KAM
• 100% compliance
• Understand and work to SOPs

• Development of skills, knowledge and competency.
• Receive and act on feedback from team members, trainer, and managers.
• Learning clinical papers, new sales materials and keeping up to date with relevant disease knowledge
• Actively seek feedback

• South African unemployed youth between the ages of 18 and 34.
• Must not have previously participated in the YES Programme.
• Medical or Pharmaceutical education background.

• At least 12 months’ sales experience.
• Pharmaceutical experience advantageous.
• Working knowledge of the healthcare environment and customer types.
• Effective selling and presentation skills (virtual and face-to-face).
• Digital and non-digital learning agility.
• Valid driver's licence (driving required).
• Willingness to travel extensively.

• Strong business knowledge and customer acumen.
• Ability to work effectively in a team environment.
• High degree of flexibility to adapt to a rapidly changing environment.
• Strong organizational and prioritization skills
• Sound understanding of compliance and integrity principles.
• Basic computer literacy (Microsoft Excel, PowerPoint, Word, Outlook).

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