Help Desk Administrator

Recruiter:

RareCruit

Job Ref:

CPT001158/BR

Date posted:

Wednesday, May 21, 2025

Location:

Cape Town, South Africa

Salary:

R10 000

SUMMARY:
An Industry Leading Health and Hygiene Company are looking for an experienced Help Desk Administrator to join their team.

On-site | Permanent | up to R10 000pm | Cape Town

POSITION INFO:
Responsibilities:

Provide an exceptional level of service to all clients.
Direct client calls and queries to the correct department.
Logging of Adhoc ticket for services needed.
Liaison with NCC at head office on all customer tickets and services.
Maintaining Helpdesk Functions; all tickets are to be attended to and closed timeously.
Reported problems and potential client complaints are to be resolved before they become overdue on the system.
Capturing of stores return vouchers.
Checking of daily route slips and administration of routing information.
Developing & maintaining the customer base
Report any delays in the execution of tickets to the Service Manager and General Manager.

Requirements:

Advantageous: 2 years' service-related experience or Call Centre experience.
Matric Qualification.
Excellent communication & telephone skills.
Good command of English.
Excellent customer relationship and customer service skills.
Must be computer literate.
Good administrative abilities.
Time management skills.
Problem solving skills.

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