Help Desk Administrator

SUMMARY:
An Industry Leading Health and Hygiene Company are looking for an experienced Help Desk Administrator to join their team.

On-site | Permanent | up to R10 000pm | Cape Town
 

POSITION INFO:
Responsibilities:

• Provide an exceptional level of service to all clients.
• Direct client calls and queries to the correct department.
• Logging of Adhoc ticket for services needed.
• Liaison with NCC at head office on all customer tickets and services.
• Maintaining Helpdesk Functions; all tickets are to be attended to and closed timeously.
• Reported problems and potential client complaints are to be resolved before they become overdue on the system.
• Capturing of stores return vouchers.
• Checking of daily route slips and administration of routing information.
• Developing & maintaining the customer base
• Report any delays in the execution of tickets to the Service Manager and General Manager.

• Advantageous: 2 years' service-related experience or Call Centre experience.
• Matric Qualification.
• Excellent communication & telephone skills.
• Good command of English.
• Excellent customer relationship and customer service skills.
• Must be computer literate.
• Good administrative abilities.
• Time management skills.
• Problem solving skills.