Help Desk Technician (IT)

SUMMARY:
Join a fast-paced, tech-driven environment where you’ll support users, systems, and infrastructure across multiple branches!

Are you a proactive IT support professional with strong troubleshooting skills and a passion for helping users? Do you enjoy working with hardware, software, networks, and Microsoft technologies? If yes, this role is for you!
We’re looking for a Help Desk Technician to provide frontline technical support at the Head Office and regional branch offices.

POSITION INFO:
Responsibilities:

• Provide daily IT hardware and software support for users across branches
• Support systems such as Vision, Workstations, Backup, Printing, basic networking & Microsoft applications
• Assist operational teams with WMS, Office 365, Antivirus, Windows, and branch POS/Back Office (Vision Pro) systems
• Monitor ICT infrastructure and ensure speedy troubleshooting & resolution
• Maintain and update the Asset Register, user configurations, and technical documentation
• Deploy and maintain Firewall and network configurations
• Ensure compliance with IT standards, change control practices, and security protocols

• Matric with Mathematics
• 2+ years’ experience in IT system setup and configuration
• L1 level knowledge in:
• LAN, WAN, Wireless
• Office 365
• Active Directory
• Phones & Printers
• Remote Support
• Hardware & Software maintenance
• Solid understanding of Microsoft environments, endpoint security, and desktop support
• Strong client interaction experience
  
  

• An excellent communicator (written & verbal)
• Analytical with strong problem-solving ability
• Highly organised with flawless attention to detail
• Able to work under pressure and meet deadlines
• Proactive with strong ownership and follow-up skills
• A team player with good interpersonal skills