Helpdesk Engineer

Our client in the IT industry, based in Port Elizabeth is currently looking to employ an experienced Helpdesk Engineer.

An awesome career opportunity awaits.

Requirements:

• Experience working with a Managed Service Provider or helpdesk environment.
• Proficient in supporting Microsoft Windows Desktop Operating Systems.
• Microsoft/Office 365 Administration Experience.
• Basic Administration of Windows Server Operating Systems.
• Cyber Security Awareness.
• Have experience of Helpdesk ticketing systems.
• Networking experience, including Switching, Routing, Firewalls and Wireless technologies.
• Virtualization technologies.
• Microsoft Azure Cloud Platform.
• Citrix and Remote Desktop Services solutions.
• Datto and Commvault Backup Solutions.
• RMM Tools.
• Professional Industry standard certifications (MCP, CCNA, CCA-V etc.).

Duties and Responsibilities:

• Work as part of the Helpdesk support team to handle first line calls and tickets in line with agreed customer SLA’s.
• Recording of solutions to client issues through our helpdesk ticketing systems and knowledge base.
• Ensure customer systems documentation is updated to reflect any changes made as part of the day-to-day helpdesk operation.
• The candidate must be able to function as part of a team and use their own initiative where required to aid in timely resolutions to customer issues.

Please note should you not receive a response within two weeks of applying please consider your application unsuccessful.