Helpdesk Support

Recruiter:

Network Recruitment

Job Ref:

ITE007684/Nto

Date posted:

Monday, May 18, 2026

Location:

Cape Town, South Africa

SUMMARY:
A fast-growing organisation supporting a large national workforce is looking for a Senior IT Helpdesk / Support Specialist in Cape Town to join their high-performing IT team. This role offers exposure to a complex, enterprise-scale environment supporting approximately 3,000 users, with a strong focus on modern cloud technologies, automation, and security.

POSITION INFO:
You will operate as a senior escalation point, working across infrastructure, identity, networking and cloud platforms while driving continuous improvement through automation and process optimisation.

Key responsibilities include:

Acting as a senior escalation point for complex technical incidents across endpoints, identity, VPN/ZTNA, networks, and cloud services
Driving automation initiatives using tools such as PowerShell, Intune, and Autopilot to improve efficiency and reduce ticket volume
Managing secure access and identity controls through Entra ID, Conditional Access, and Microsoft 365 security policies
Supporting and troubleshooting hybrid network environments, including Azure architectures and VPN connectivity
Handling escalated security-related incidents such as account compromises, MFA issues, and email security escalations
Responding effectively during high-pressure incidents, providing clear technical direction and resolution
Contributing to process improvement, documentation, and runbooks to enhance L1 support effectiveness

We’re looking for someone with:

5+ years’ experience in IT support/operations, including senior escalation exposure
Strong Azure and Entra ID knowledge (hybrid identity, RBAC, Conditional Access)
Solid experience with Intune and Autopilot for endpoint management
Networking troubleshooting experience (VPN, routing, DNS, VLANs, Wi-Fi)
Experience with FortiGate or similar VPN/ZTNA technologies
PowerShell scripting or automation experience
Ability to operate in a fast-paced environment and manage multiple priorities

Apply now!

For more exciting IT vacancies, please visit:

I also specialise in recruiting in the following:
Data Engineer
Software developer
Data Analyst
Infrastructure
Architecture
... and more!

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

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