Helpdesk Team Lead

SUMMARY:
Our client needs someone to support their operations like a boss (well, a leader). Someone who doesn’t just put out fires but builds the fire extinguisher factory. You’ll be the go-to person for keeping the wheels turning and making sure their team runs lie a finely-tuned machine.

POSITION INFO:

Keep an eagle eye on the support queue.
Assign cases like a traffic cop with a mission. Respond, route, repeat.
Find trends, spot problems, and say “Aha” a lot.
Think fast, stay calm, and coordinate all the right people like triage maestro.
You will be the glue that keeps everyone connected – without getting stuck.
TechOps, Product, Services – they all know you by name.
Approve leave, juggle shifts, and make sure there’s always coverage (even when everyone’s at a braai).

What You Bring to the Table:
Minimum 3 year IT or business related degree / diploma (or equivalent wizardry)
Minimum 2-3 years leading a technical helpdesk (you’ve done the hard yards)
Experience with support tools and ticketing systems (you know your way around a queue)
A knack for process design, documentation, and continuous improvement
Strong technical comprehension and an appetite for product talk
Leadership that lifts others – supportive, motivational and focused

Because someone must run the show, and we think that superhero should be you.


Contact Penny Janse Van Rensburg on or , quoting the Ref: CTI005833

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