Helpdesk Team Leader (IT Support)

Recruiter:

Niche Recruiting

Job Ref:

1099831674

Date posted:

Thursday, December 8, 2022

Location:

Johannesburg, South Africa

JOB SUMMARY:
-

JOB DESCRIPTION:

My client based in Parktown is seeking a Helpdesk Team Leader to join their team. The successful encumbant will be managing a Team of Held Desk Engineers that offers user support, desktop support and system support.

Responsibilities:

Day-to-day management of support calls
First, Second and Third Line support
Actively investigate methods of reducing support calls
Actively manage team delivery and adherence to SLA
Create standard operating procesdures for all activities of the help desk
Manage and coach team members
Team Management, including performance management and skills management
Client service
Ensuring SLA's are met
Prioritise urgent calls
Assign and manage calls to technicians
Proactive managament of technical issues
Handling escalations and ensuring client satisfaction

Characteristics:

Team Player
Coach
Process Champion
Customer Champion
Consultant
Risk Mitigator
Solutioner
Knowledge Manager
Capacity Creator
Relationship builder
Change Leader
Strategiser

Experience:

4 - 8 years in discipline

Skills:

Indepth knowledge of the Windows Operating System and application stack
This includes, Outlook, Office, Active Directory and Filserver.
Basic understanding on networking, windows servres and VPN.
Postive attitude, Problem Solver, Strong leadership skills and Driver.
Microsoft stack of application. Apple advantagious

Qualifications:

Matric
Relevant tertiary qualifications (Advantageous)
MCSE (Essential)
A+ (Essential)

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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