HoD: Academy & CPD

SUMMARY:
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POSITION INFO:

HoD: Academy & CPD

Location: Group Head Office (Johannesburg)
Type: Permanent – Department Head

Lead an accredited learning portfolio.
Build capability that moves organisations forward.

About the Role

You’ll lead the Academy & Continuing Professional Development (CPD) function, owning strategy, operations, and quality across a full training services portfolio. The mandate spans programme design, accreditation, client delivery, revenue growth, and governance—balancing compliance with innovation to deliver measurable skills uplift.

You will shape market-ready learning offerings (credit-bearing and non-credit), drive accreditation with QCTO/SETAs and professional bodies, and tailor solutions for enterprise clients. The role requires confident stakeholder leadership, financial oversight, and a strong client-service ethic grounded in South African skills development legislation.

Who the Client Is

This opportunity is with a well-established human capital group that partners with leading corporates and public institutions across South Africa. The organisation is known for high-standards in accreditation, a client-centric culture, and a growing training services portfolio connected to broader consulting solutions.

What You’ll Do

• Lead end-to-end accreditation (QCTO, SETAs, professional bodies): submissions, internal readiness, audit liaison, renewals.

• Design and continuously improve training materials, assessments, and delivery resources aligned to standards and client needs.

• Customise content and delivery for sector-specific requirements; embed feedback loops for relevance and impact.

• Govern compliance with skills development legislation; update policies, procedures, and quality frameworks.

• Orchestrate cross-functional collaboration with consulting, sales, and operations to integrate learning into broader solutions.

• Own client relationships: scope, propose, present, and troubleshoot to ensure satisfaction and repeat business.

• Build and manage a certified freelance trainer community; onboard, coach, and assure delivery quality.

• Manage project financials: budgeting, pricing input, profitability, billing and reporting.

• Support business development: solutioning, proposals, and negotiations to grow the portfolio.

What You Bring

• 8+ years in Training & Development, including accreditation and materials design; 5+ years in a senior/matrixed role.

• Strong knowledge of SA skills development legislation and accreditation processes (QCTO/SETAs).

• Project leadership with proven financial acumen (budgeting, margin management, reporting).

• Stakeholder management across regulators, clients, and internal teams; excellent communication.

• Relevant Honours degree; MBA advantageous; professional registrations/certifications a plus.

• Personal attributes: innovative mindset, resilience, client focus, data-driven decision-making, and effective negotiation.

What Success Looks Like

• Accreditation excellence: clean audits, on-time renewals, compliant records.

• Learning impact: measurable outcomes, strong learner satisfaction, and programme relevance by sector.

• Commercial performance: portfolio growth, healthy margins, accurate forecasting, and disciplined invoicing/cashflow.

• Client advocacy: repeat engagements, positive feedback, and case-study-worthy results.

• Operational rhythm: clear processes, quality documentation, and a reliable trainer bench ready for demand spikes.

Rewards & Challenges
You’ll enjoy a visible leadership platform and the opportunity to build a scalable Academy engine. Expect complexity—tight accreditation timelines, evolving standards, and diverse client needs—requiring calm prioritisation, rigorous quality control, and a hands-on approach.