Home Delivery Coordinator - QSR Operations

SUMMARY:
Help shape and scale the future of delivery in a growing restaurant group Delivery Operations & Customer Experience | Based in Midrand

POSITION INFO:

Help shape and scale the future of delivery in a growing restaurant group
Delivery Operations & Customer Experience | Based in Midrand

About Our Client
Our client is a fast-growing national restaurant chain with a strong focus on customer service and digital transformation. Theyre committed to enhancing their delivery capabilities as a key revenue channel. The company values innovation and continuous improvement across all functions.

The Role: Home Delivery Coordinator
This role focuses on optimising delivery operations across the restaurant network. Youll coordinate drivers, platforms, and in-store execution while ensuring high service levels and operational efficiency.

Key Responsibilities

• Monitor delivery performance metrics (e.g. delivery time, order accuracy)

• Support store teams with training and process implementation

• Resolve customer complaints related to delivery

• Roll out new delivery technologies and third-party integrations

• Identify trends and suggest improvements to increase delivery revenue

• Liaise with operations to maintain service consistency

About You

• 2+ years in delivery operations, logistics, or QSR support

• Strong analytical and reporting skills

• Excellent communication and problem-solving abilities

• Experience working with delivery platforms and store-level execution

• Process-oriented and customer-focused