Host

SUMMARY:
5* Boutique Hotel in Ballito is looking for a Host to deliver an exceptional guest experience while managing daily operations and supporting the team in upholding the highest standards of service and hospitality.

POSITION INFO:
Duties:

Uphold and enhance brand standards across all operations
Provide feedback to the General Manager
Ensure that health & safety practices are adhered to
Conduct guest F&B feedback audits and reports
Create and execute innovative guest experiences
Foster positive guest interactions and proactively address guest needs
Assist with F&B duties on an ad hock basis
Maintain ambience and atmosphere thought the property
Ensure all team members are competent trained and supported
Motivate and guide staff duties
Perform staff reviews
Develop and manage staff KPI’s
Manage and control operational stock
Monitor and review operating costs

Requirements:

Grade 12
Diploma in Hotel Management, or other related fields
At least 2+ years of experience in a luxury Hotel Manager role
Demonstrated previous experience in a luxury hospitality environment
Ability to improve Operational service effectiveness and efficiency
Proficiency in Microsoft Office, Opera & ESS