Hostess | Luxury Wine & Hospitality Environment

Recruiter:

HR Genie

Job Ref:

Haz_Hostess

Date posted:

Saturday, February 7, 2026

Location:

Stellenbosch, South Africa

Salary:

Negotiable depending on experience

SUMMARY:
Manage reservations and seating with professional poise to ensure a seamless guest experience in our

POSITION INFO:

Hostess | Luxury Wine & Hospitality Environment

A leading luxury wine and hospitality destination is seeking a gracious and confident Hostess to join their front-of-house team.

This role is about more than greeting guests. It is about setting the tone for the entire experience. The ideal candidate is naturally warm, well organised, calm under pressure, and passionate about creating memorable guest moments from arrival through to departure.

The Role

You will manage guest arrivals, reservations, and seating while working closely with the service team to ensure a smooth and professional service experience. As one of the first points of contact, your presence will play an important role in shaping each guest's visit.

Key Responsibilities

Guest Experience

Welcome guests warmly and professionally
Escort guests to tables and introduce them to the experience
Recognise returning guests and acknowledge special occasions
Maintain a strong and attentive presence in reception and arrival areas

Reservations & Communication

Manage reservations, confirmations, and seating plans
Handle guest enquiries via phone, email, and in person
Manage waitlists and communicate waiting times clearly
Liaise with the restaurant and operations teams to ensure smooth service flow

Standards & Organisation

Maintain a clean, organised, and well-presented host station
Assist with daily briefings and communicate important guest information
Support the team during busy service periods where needed

Requirements

Experience in an upmarket restaurant, luxury hospitality environment, hotel, or wine estate
Strong communication skills and confidence with guests
Professional presentation and strong attention to detail
Organised with the ability to multitask in a busy environment
Comfortable usi

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