Hostess (Delaire Graff Restaurant)

SUMMARY:
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POSITION INFO:

Delaire Graff Restaurant is looking for a Hostess to join their team and be the first point of contact for our guests and ensure to provide excellent customer service and a pleasant dining experience to our guest.

Responsibilities:

• Welcome guests to the venue
• Ensure one hostess is handling the reservations book, while the other hostess welcome the guests
• Escort guests to assigned dining or bar areas
• Provide menus and announce waiter/waitress name
• Create a floor plan for both lunch and dinner
• Check with senior chef on duty if there are any changes to the lunch/dinner menus
• Change the menus form dinner to lunch and vice versa (depending on shift)
• Create a list of available tables for lunch
• Create a handover sheet for the next shift/go through handover sheet of previous shift
• Greet guests upon their departure
• Maintain hostess desk clean and tidy
• Answer incoming calls and address guests’ queries
• To be well informed on the estate and local info
• Communicate to managers and waiters regarding VIP visits as soon as they are seated
• Be familiar with the reservation policies, such as booking times, etc.

Requirements:

• Grade 12, hospitality certificate will be a plus
• Preferably 1- 2 years previous hostess experience
• Understanding of restaurant etiquette
• Experience in managing reservations
• Able to work in a team
• Demonstrable customer-service skills
• Excellent communication skills (via phone and in-person)
• Strong organizational skills with the ability to monitor the entire dining and bar area
• Availability to work within opening hours (e.g. evenings, public holidays, weekends)
• Good physical condition to walk and stand during an entire shift
• Comfortable in dealing with very distinguished clientele
• Able to handle a high-pressure environment
• Must be well-presented and enthusiastic personality
• Flexibility and Accountability

Delaire Graff Estate is an equal opportunity employer.