Hostess (Fixed Term) DELAIRE GRAFF RESTAURANT

SUMMARY:
-

POSITION INFO:
Delaire Graff Restaurant is looking for a fixed term Hostess to join their team and be the first point of contact for our guests and ensure to provide excellent customer service and a pleasant dining experience to our guest. Responsibilities: Welcome guests to the venue Ensure one hostess is handling the reservations book, while the other hostess welcome the guests Escort guests to assigned dining or bar areas Provide menus and announce waiter\/waitress name Create a floor plan for both lunch and dinner Check with senior chef on duty if there are any changes to the lunch\/dinner menus Change the menus form dinner to lunch and vice versa (depending on shift) Create a list of available tables for lunch Create a handover sheet for the next shift\/go through handover sheet of previous shift Greet guests upon their departure Maintain hostess desk clean and tidy Answer incoming calls and address guests’ queries To be well informed on the estate and local info Communicate to managers and waiters regarding VIP visits as soon as they are seated Be familiar with the reservation policies, such as booking times, etc. Requirements: Grade 12, hospitality certificate will be a plus Preferably 1- 2 years previous hostess experience Understanding of restaurant etiquette Experience in managing reservations Able to work in a team Demonstrable customer-service skills Excellent communication skills (via phone and in-person) Strong organizational skills with the ability to monitor the entire dining and bar area Availability to work within opening hours (e.g. evenings, public holidays, weekends) Good physical condition to walk and stand during an entire shift Comfortable in dealing with very distinguished clientele Able to handle a high-pressure environment Must be well-presented and enthusiastic personality Flexibility and Accountability Delaire Graff Estate is an equal opportunity employer.