Hotel Debtors Clerk

SUMMARY:
Ensure that our financial operations in Debtors are accurate, efficient, and guest-focused

POSITION INFO:

The President Hotel is on a journey to be considered luxury.

Our purpose is simple yet powerful: to create and inspire memorable experiences.
Our vision: to become Cape Town’s most loved hotel.

Set in the heart of Bantry Bay, between Cape Town’s vibrant city life and the Atlantic Ocean, The President Hotel is renowned as the Mother City’s most loved destination hotel. With 349 stylish rooms, apartments, and suites, breathtaking views, a palm-lined infinity pool, world-class restaurants, and state-of-the-art conference and event venues, The President offers an iconic working environment where excellence meets opportunity.

We’re seeking a Debtors Clerk (Accounts Receivable) to join our Finance team and ensure that our financial operations are accurate, efficient, and guest-focused. If you live and breathe our values - Teamwork, Respect, Innovation, Accountability, Passion, and Integrity - we want you on our journey!

Key Responsibilities

Accounts Receivable Management
Maintain accurate debtor accounts, ensure timely billing, and follow up on outstanding payments with professionalism and courtesy.

Guest & Client Communication
Liaise with individual guests, corporate clients, and travel agents regarding invoices, statements, and queries, ensuring excellent service and relationship management.

Reconciliations & Reporting
Prepare debtor reconciliations, allocate payments, and generate age analysis reports for review.

Credit Control
Implement credit policies, monitor account limits, and escalate overdue accounts in line with hotel procedures.

Collaboration with Departments
Work closely with Reservations, Front Office, and Events teams to ensure billing accuracy for accommodation, conferences, banquets, and other services.

Audit & Compliance
Support internal and external audits, ensuring compliance with financial controls, statutory regulations, and company standards.

Requirements

• Matric certificate (Grade 12); finance qualification or diploma advantageous
• Minimum 2–3 years’ experience in debtors/accounts receivable – hotel industry experience is essential
• Proficiency in Opera PMS (essential);

• Strong Excel and financial reconciliation skills
• Excellent interpersonal, negotiation, and problem-solving skills
• Professional, detail-oriented, and deadline-driven
• Must hold a valid South African ID

Key Competencies

Numerical Accuracy - High attention to detail with a passion for precision in financial records.
Communication & Negotiation - Able to handle debtor queries and collections diplomatically.
Accountability - Takes ownership of debtors’ ledger and ensures timely resolution of issues.
Team Collaboration - Works seamlessly with finance and operations teams.
Integrity & Professionalism - Maintains confidentiality and upholds financial ethics.

Package on Offer

• Basic salary (TBA)
• 50/50 contribution to provident fund
• Company contribution to medical aid

Important Application Notes

• Must hold a valid South African ID
• Ensure your CV is 100% updated
• All applicants will attend a virtual introduction interview
Recruitment aligns with the company’s Employment Equity Plan.

Join a team where excellence meets precision. Help shape extraordinary guest experiences by ensuring seamless financial operations at one of Cape Town’s leading hotels.