Hotel Duty Manager

Recruiter:

Karen Tupper Recruitment

Job Ref:

CPT000048/KT

Date posted:

Tuesday, October 27, 2026

Location:

Cape Town, South Africa

Salary:

R28 000 Monthly

SUMMARY:
A high volume, 4* hotel in Cape Town is seeking a polished, confident and guest-focused Hotel Duty Manager to uphold exceptional service standards and deliver memorable guest experiences. Reporting to the Deputy General Manager, the successful candidate will oversee guest relations, support daily hotel operations, resolve guest concerns and ensure consistent adherence to the highest standards of hospitality and service excellence.

POSITION INFO:
Key Responsibilities Maintain a visible presence across guest areas, including restaurants and conferencing facilities, ensuring personalised and attentive service. Manage VIP stays, welcome-back guests and special celebrations. Resolve guest concerns promptly and implement effective guest recovery plans within 24 hours. Build and maintain strong relationships with guests, agents and internal teams. Support Front Office, Concierge and other departments during peak periods to ensure smooth operations. Conduct public area inspections to uphold cleanliness, presentation and maintenance standards. Monitor guest reviews and feedback to identify opportunities for service improvements. Assist with risk management, crisis communication and lost-and-found matters. Encourage upselling of rooms, facilities and hotel outlets to support revenue generation. Collaborate with management on service improvements, staff training and operational initiatives. Ensure consistent compliance with brand standards, hotel procedures and service expectations. Minimum Requirements & Skills Matric \/ Grade 12 qualification. Must be a South African citizen. Must reside in Cape Town. Recognised hospitality diploma or degree is preferable. 2-4 years' management experience in a similar role within a 4\/5-star hotel environment. Excellent guest relations and complaint-resolution skills. Strong communication and interpersonal skills, with proficiency in written and spoken English. Proficiency in Opera and Microsoft Office. Excellent organisational, planning and administrative skills. Ability to multitask, manage conflict and make sound decisions under pressure. Professional grooming, presentation and service etiquette. Strong leadership, team management and stakeholder relationship skills. Flexibility to work shifts, including evenings, weekends and public holidays. Fluency in an additional language will be advantageous.

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