Hotel General Manager

SUMMARY:
Our client is currently seeking an experienced and passionate General Manager to oversee the operations of their 5-star boutique hotel located in the beautiful Cape Town suburbs. The ideal candidate will possess strong leadership abilities, a hands-on approach, and a deep understanding of managing various hotel departments, including Reservations, Reception, Grounds, and Housekeeping. This role demands a highly organized, guest-focused leader who thrives in a dynamic and luxurious environment.

POSITION INFO:
Key Responsibilities: Oversee and manage the day-to-day operations of the hotel, ensuring the highest standards of service across all departments. Lead and motivate the team, ensuring exceptional performance in guest services, housekeeping, and facilities management. Maintain a strong presence in guest-facing areas, ensuring the delivery of a seamless guest experience. Monitor and manage budgets, expenses, and profitability while ensuring operational efficiency. Develop and implement strategies to enhance guest satisfaction, repeat business, and overall hotel performance. Handle guest feedback, resolve issues, and ensure all guest requests are met promptly and professionally. Work closely with the department heads to ensure smooth communication and coordination between all teams. Ensure compliance with all hotel policies, health & safety standards, and local regulations. Key Requirements: Strong leadership skills with a proven ability to manage, motivate, and inspire staff. Previous experience in high-end hotel management, preferably at a 5-star level. A hands-on approach to daily operations and a keen eye for detail. Excellent guest-facing personality with a passion for providing outstanding service. Excellent organizational, communication, and problem-solving skills. Ability to work independently and take ownership of operations. Experience managing hotel departments such as Reservations, Reception, Grounds, and Housekeeping. Exceptional ability to manage guest relations and ensure their expectations are exceeded. A minimum of 5 years' experience in a senior hotel management role.

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