Hotel General Manager

Recruiter:

Bright Search Recruitment (Pty) Ltd

Job Ref:

JHB001353/HH

Date posted:

Thursday, April 3, 2025

Location:

Cape Town, South Africa

SUMMARY:
Our client is currently seeking an experienced and passionate General Manager to oversee the operations of their 5-star boutique hotel located in the beautiful Cape Town suburbs. The ideal candidate will possess strong leadership abilities, a hands-on approach, and a deep understanding of managing various hotel departments, including Reservations, Reception, Grounds, and Housekeeping. This role demands a highly organized, guest-focused leader who thrives in a dynamic and luxurious environment.

POSITION INFO:
Key Responsibilities: Oversee and manage the day-to-day operations of the hotel, ensuring the highest standards of service across all departments. Lead and motivate the team, ensuring exceptional performance in guest services, housekeeping, and facilities management. Maintain a strong presence in guest-facing areas, ensuring the delivery of a seamless guest experience. Monitor and manage budgets, expenses, and profitability while ensuring operational efficiency. Develop and implement strategies to enhance guest satisfaction, repeat business, and overall hotel performance. Handle guest feedback, resolve issues, and ensure all guest requests are met promptly and professionally. Work closely with the department heads to ensure smooth communication and coordination between all teams. Ensure compliance with all hotel policies, health & safety standards, and local regulations. Key Requirements: Strong leadership skills with a proven ability to manage, motivate, and inspire staff. Previous experience in high-end hotel management, preferably at a 5-star level. A hands-on approach to daily operations and a keen eye for detail. Excellent guest-facing personality with a passion for providing outstanding service. Excellent organizational, communication, and problem-solving skills. Ability to work independently and take ownership of operations. Experience managing hotel departments such as Reservations, Reception, Grounds, and Housekeeping. Exceptional ability to manage guest relations and ensure their expectations are exceeded. A minimum of 5 years' experience in a senior hotel management role.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

General Manager
Location: Cape Town
Salary: R40k CTC
hotel general manager (GM) We’re seeking a dynamic and hands-on hotel general manager to lead operations, elevate guest experiences, and drive commercial performance within a high-end hospitality environment. This role calls for a confident leader with strong business acumen, a passion for service excellence, and a proven ability to manage people, processes, and profitability.
10 days ago

Restaurant Manager | La Residence
Location: Franschhoek
Salary:
5 days ago

Finance Manager
Location: Somerset West
Salary: Monthly
hotel & Spa based close to Somerset West is seeking to appoint an experienced and detail-oriented Finance manager to lead and oversee the full finance function of the hotel. This is an excellent opportunity for a hands-on finance professional with strong hospitality finance experience, sound commercial acumen, and the ability to work closely with operational departments to support financi...
12 days ago

Handyman
Location: Durbanville
Salary: Monthly
hotel & Conference Centre based in Durbanville is looking for a Handyman.
35 days ago

Sales Director
Location: Cape Town
Salary: Monthly
Large hotel based in Cape Town is looking for a Sales Director responsible for driving & guiding the sales team towards clear strategically determined revenue goals. This is a is a senior executive role responsible for maximizing property revenue, leading the sales teams, develop pricing and yield strategies, and drive profitability across rooms, dining, and event spaces. You will also ma...
54 days ago

Maintenance Assistant
Location: Hout Bay
Salary:
The Maintenance Assistant is responsible for supporting the maintenance team in ensuring that all hotel, lodge, or resort facilities, equipment, and infrastructure are maintained to the highest standards. This role assists with preventative maintenance, repairs, inspections, and general upkeep to provide a safe, functional, and welcoming environment for guests and staff while minimising operationa...
4 days ago

Foreign Exchange Teller
Location: Paarl
Salary:
4 days ago

HR Administrator
Location: Somerset West
Salary: Market related Monthly
HUMAN RESOURCES ADMINISTRATORSomerset West: My client, an iconic hospitality establishment in the Helderberg region is seeking to employ an experienced and highly organised HR Administrator. This opportunity is ideally suited to an individual who thrives in a fast-paced hospitality environment, enjoys working as part of a dynamic team, and is passionate about providing professional HR admini...
6 days ago

Junior Maintenance Assistant
Location: Hout Bay
Salary:
The Maintenance Assistant is responsible for supporting the maintenance team in ensuring that all hotel, lodge, or resort facilities, equipment, and infrastructure are maintained to the highest standards. This role assists with preventative maintenance, repairs, inspections, and general upkeep to provide a safe, functional, and welcoming environment for guests and staff while minimising operationa...
14 days ago

Maintenance Assistants
Location: Hout Bay
Salary:
The Maintenance Assistant is responsible for supporting the maintenance team in ensuring that all hotel, lodge, or resort facilities, equipment, and infrastructure are maintained to the highest standards. This role assists with preventative maintenance, repairs, inspections, and general upkeep to provide a safe, functional, and welcoming environment for guests and staff while minimising operationa...
19 days ago