Hotel General Manager

Recruiter:

Proactive Recruitment

Job Ref:

CPT000020/LVDM

Date posted:

Tuesday, June 28, 2022

Location:

Robertson, South Africa

JOB SUMMARY:
To oversee all aspects of a 5* Star Boutique Hotel’s operational Systems and to secure the maximum in revenues and guest satisfaction while positioning the Hotel in a recognisable position in the marketplace. This is to be accomplished through training and the implementation of service standards with constant communication and feedback to the Company Directors/Owners. The Brand identity and projection thereof is a vital requirement and function of the position, and would have to filter through to all departments, property and staff at all times.

JOB DESCRIPTION:

MAIN RESPONSIBILITIES:

Managing the day-to-day operational procedures of the business, ensuring that all departments are in place and delivering the required operational services
Energetic, experienced, innovative, and a proactive individual with a well-developed concept of the importance of providing a world-class guest experience for all persons visiting the property.
Strong knowledge of Food & Beverage service
Must be able to cope under pressure to meet guests needs
To lead and develop all staff members in a respectful and empowering working environment.
To be fully accountable in the Health & Safety of the entire Hotel in line with the South African law
To work closely with the Head Chef ensuring all menus are correctly costed and in line with the Company budget
Monitoring all orders of all departmental requirements and working within the yearly budget allocation.
A passion for customer relations and a personal hands-on approach and ensuring an exceptional guest experience.
Checking of all rooms prior to the guest’s arrival, ensuring they are within the brand alignment and of the standard required.
Impeccable attention to detail
To be visible with all guests during their stay but respectful towards their privacy.
To be available if there are any discrepancies regarding a guests stay or experience at the hotel

REQUIREMENTS AND SKILLS:

Relevant Management experience within a 5*Hotel/Property
Bilingual
Problem-solving aptitude
Excellent communication skills
Outstanding organizational & leadership skills
Confident and comfortable around affluent people
The ability to work long hours
The ability to step in where needed

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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